Hotel Representative cum Tour Guide

Desert Gate Tourism; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading tourism company in Qatar is seeking a Hotel Representative and Tour Guide to welcome guests at the airport, assist with check-in, and guide tours of local attractions. The ideal candidate should have a high school diploma, a Qatar Tour Guide License, and experience in customer service. Excellent communication skills in English are required, along with a sales focus and knowledge of Qatar attractions. Attractive salary and benefits offered.

Benefits

Work alongside top talent

Attractive salary and benefits

Opportunity within a well-performing company

Qualifications

• High school diploma required; tourism or hospitality training preferred.
• Qatar Tour Guide License and driving license necessary.
• Customer service experience in tourism is essential.

Responsibilities

• Welcome guests at the airport and assist with check-in.
• Guide groups through Qatar attractions ensuring safety.
• Manage guest questions, updates CRM, and handle payments.

Skills

Customer service experience

Excellent communication skills in English

Problem-solving ability

Knowledge of Qatar attractions

Sales focus

Proficiency in handling payments

Experience in tourism

Education

High school diploma

Tourism or hospitality training

Qatar Tour Guide License

Qatar driving license or international license

Tools

CRM systems

Job description

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.

The Role

You will be responsible for:

Hotel Representative

• Welcome Guests at the Airport: Meet and greet guests, assist with luggage, and escort them to transportation.
• Assist with Check-in: Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
• Handle Guest Questions and Queries: Provide accurate information, assist with bookings, and ensure guests feel valued.
• Updating Reports on the CRM: Input guest information, preferences, and feedback accurately and maintain records.
• Handling Payment Collections for Excursions: Process payments securely, issue receipts, and confirm bookings.
• Managing Complaints: Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.

Tour Guide

• Guiding Groups: Lead tours of Qatar attractions, ensuring safety and engagement.
• Providing Local Knowledge: Share insights on attractions, stay updated on new developments, and answer questions confidently.
• Ensuring Safety: Monitor safety, handle emergencies, and conduct risk assessments.
• Creating Memorable Experiences: Engage guests, tell stories, and offer personalized recommendations.
• Supporting Sales: Promote excursions and collect feedback.
• Coordinating Logistics: Work with drivers and vendors to ensure smooth operations.

Ideal Profile

• Education & Professional Qualification: High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme.
• Experience & Skills: Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates.

What's on Offer?

• Work alongside top talent
• Attractive salary and benefits
• Opportunity within a well-performing company