Hostess (Five-Star Hotel Restaurant Bar)

PromoQ; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A five-star hotel restaurant in Doha is seeking a vibrant Hostess to enhance guest experiences. The role involves welcoming guests, managing reservations, and ensuring a seamless dining atmosphere. Candidates should have a minimum of 3 years in a similar role, exceptional communication skills, and a strong customer-service orientation. Flexibility to work shifts is essential.

Qualifications

• Minimum 3 years of previous work experience as a Host/Hostess, preferably in an upscale restaurant and bar.
• Strong understanding of restaurant etiquette.
• Exceptional communication skills both in-person and over the phone.

Responsibilities

• Welcome guests upon arrival and manage waiting lists.
• Escort customers to their dining or bar areas.
• Assist wait staff to ensure smooth service.

Skills

Customer-service skills

Communication skills

Organizational skills

Flexibility

Job description

Overview

We're seeking a vibrant Hostess to join our team at the restaurant bar located within a five-star hotel. As a Hostess, you'll play an essential role in ensuring our guests enjoy a seamless and positive dining experience throughout their visit.

Key Job Responsibilities

• Offer a warm welcome to guests upon arrival, cultivating a hospitable atmosphere, and convey gratitude as they leave.
• Provide accurate wait times, efficiently handle waiting lists, reservations, and ensure they are organized and properly managed.
• Escort customers to their assigned dining or bar areas.
• Present menus and introduce the assigned Waiter/Waitress to assist guests.
• Coordinate with the wait staff regarding available seating options and special requests.
• Assist the wait staff as needed to ensure smooth service and guest satisfaction.
• Maintain cleanliness and tidiness of the reception area to uphold the restautrnant bar
• Attend to guests who require special attention, such as children or elderly patrons.
• Answer incoming calls and address customer queries in a polite and helpful manner.
• Consistently adhere to established standard operating procedures (SOPs) and comply with local regulations regarding food safety, health standards, and hygiene practices.
• Familairize one self to restaurat and bar menu and services.
• Process payments as

Requirements and Skills

• Minimum 3 years of previous work experience as a Host/Hostess, preferably in an upscale restaurant and bar.
• Strong understanding of restaurant etiquette.
• Proven experience in managing reservations and handling high volumes of guests.
• Demonstrable customer-service skills with a friendly and approachable demeanor.
• Exceptional communication skills both in-person and over the phone.
• Excellent organizational skills with the ability to multitask and oversee the entire dining and bar area.
• Flexibility to work shifts as required, including evenings, weekends, and holidays.
• Hospitality certification is a plus and demonstrates commitment to excellence in service.