Hostess

BANYAN TREE; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A luxury hospitality venue in Doha is seeking a Hostess to create a welcoming atmosphere for guests. The role involves directly interacting with patrons, ensuring a positive dining experience, and maintaining a professional appearance. Candidates should have a relevant degree and at least 2 years of experience in hotel operations.

Qualifications

• 2+ years of work experience in hotel operations required.
• Strong customer service and communication skills.

Responsibilities

• Communicates directly with guests and handles payments.
• Greets guests and ensures a positive dining experience.
• Maintains cleanliness and organization of side stations.

Skills

Customer service

Communication

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Overview

We are seeking a friendly and professional Hostess to join our team in Banyan Tree Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Responsibilities

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures / problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training / Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.