Head of Strategy and Insights

Alchemy Global Talent Solutions Ltd.; Doha; On-site; QAR 600,000 - 800,000; Full time

Job summary

A leading premium travel company in Doha is seeking a Head of Strategy & Insights to drive innovation in customer experiences and onboard services. You will lead a high-performing team and ensure every initiative is backed by data-driven insights. The ideal candidate has over 10 years of experience in product strategy or customer experience, with a strong focus on growth and efficiency.

Qualifications

• 10+ years in product strategy, customer experience, or innovation.
• Strong record of delivering measurable growth and customer satisfaction.
• Commercial acumen with expertise in P&L and portfolio management.

Responsibilities

• Define long-term product and customer experience strategies.
• Provide data-driven recommendations for roadmaps and investments.
• Lead and inspire a high-performing team.

Skills

Data-driven decision making

Influencing senior stakeholders

Transformational leadership

Job description

An exciting opportunity has arisen for a dynamic Head of Strategy & Insights to lead strategy, research, insights, and programme management within a leading premium travel environment.

You will shape the future of onboard experiences, driving innovation across customer strategy, cabin interiors, inflight entertainment, service, and food & beverage. By delivering actionable insights and clear roadmaps, you will ensure every initiative is backed by data, customer intelligence, and commercial impact.

What you’ll be doing

• Define long-term product and customer experience strategies.
• Provide data-driven recommendations to influence roadmaps and investments.
• Lead and inspire a high-performing Strategy, Insights & PMO team.
• Oversee governance, KPIs, and reporting frameworks to drive accountability.
• Stay ahead of consumer trends, competitor moves, and new technologies.

What we’re looking for

• 10+ years in product strategy, customer experience, or innovation (aviation, travel, hospitality, or similar premium industries).
• Strong record of delivering measurable growth, efficiency, and customer satisfaction.
• Skilled at influencing senior stakeholders with data-led insights.
• Proven success leading teams through transformation.
• Commercial acumen with expertise in P&L, business cases, and portfolio management.
• Comfortable making sound decisions in complex, ambiguous environments.
• This role is ideal for a strategic leader with vision, commercial focus, and the drive to transform customer experiences on a global scale.