Head of Operations

Focal Tech Inc; Doha; On-site; QAR 546,000 - 764,000; Full time

Job summary

OoredooFintech in Qatar is seeking a seasoned Head of Operations to lead day-to-day operational activities for Walletii Iraq and oversee onboarding, KYC activation, settlement, and merchant onboarding as the business scales.

The role reports to the Country Head and emphasizes regulatory adherence, operational efficiency and service quality across financial operations and partnerships.

Qualifications

• 10+ years of progressive operations experience in fintech/banking/payments or regulated industries.
• Minimum 5 years in a senior leadership role within fintech or digital financial services.
• Strong knowledge of customer operations, reconciliation, KYC/KYB, fraud operations and merchant onboarding.

Responsibilities

• Define and implement the operations strategy, roadmap and operating model.
• Lead onboarding, KYC activation, payments and settlement processes.
• Oversee partnerships with banks, processors, gateways and technology partners.

Skills

Leadership

Operational strategy

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Finance, Economics, Engineering, Information Systems or related discipline

Job description

WelcometoYourNextAdventure!

AboutTheRole

WeareseekinganexperiencedanddynamicHeadofOperationstojoinWalletiiIraqandleadtheday-to-dayoperationalactivitiesofthefintechbusiness.

ReportingdirectlytotheCountryHead,theHeadofOperationswillberesponsibleforensuringefficient,controlled,andseamlessoperationalprocessesacrosscustomeronboarding,KYCactivation,transactionoperations,reconciliation,settlementwiththirdparties,andmerchantonboardingfollowingthelaunchofmerchantservices.

Therolewillplayapivotalroleinmaintainingthefinancialintegrity,operationalefficiency,regulatoryadherence,andservicequalityofWalletiiIraqasthebusinessscales.

WhatYou’llGetYourHandsOn

OperationsStrategyandGovernance

• Developandimplementtheoperationsstrategy,roadmapandoperatingmodelinlinewithWaletii’sbusinessplans.
• Establishoperationalpolicies,procedures,servicelevels,controlsandescalationmechanisms.
• Ensureprocessesarescalable,standardized,measurableandincreasinglyautomated.
• Supportproductlaunches,customerjourneydesignandpartnerintegrationsfromanoperationalperspective.

CustomerServiceandOnboarding

• Leadcustomerserviceoperationsacrossallsupportedchannels.
• Defineservicestandards,complaint-handlingprocesses,qualitycontrolsandescalationpaths.
• Overseecustomer,businessandmerchantonboarding,includingKYC/KYBverification,activationandexceptionmanagement.
• Monitorservicelevels,turnaroundtimes,approvalrates,backlogsandcustomerexperienceindicators.

MerchantandBusinessOperations

• Manageoperationalprocessesformerchantservices,corporateonboarding,salarydisbursement,bulkpaymentsandotherB2Bservices.
• Ensuremerchantsandbusinesscustomersareonboarded,activatedandsupportedefficiently.
• CoordinatewithCommercial,Product,Technology,RiskandCompliancetoensureoperationalreadinessfornewservices.

PartnerandVendorOperations

• Manageoperationalrelationshipswithbanks,paymentprocessors,gateways,billers,cardprovidersandtechnologypartners.
• Defineservice-levelagreements,responsibilities,performancemeasuresandincident-managementprocesses.
• Monitorpartnerperformance,servicequality,costsandoperationalrisks,andleadcorrectiveactionswhererequired

OperationalExcellenceandControls

• Driveprocessimprovement,automation,productivityandoperationaldiscipline.
• Establishoperationaldashboards,performancereviewsandmanagementreporting.
• Leadroot-causeanalysisandcorrectiveactionsforincidentsandrecurringoperationalfailures.
• Ensurebusinesscontinuity,operationalresilienceandcrisis-responsereadiness.

PeopleLeadership

• Build,leadanddevelophigh-performingoperationsteams.
• Establishclearresponsibilities,objectivesandperformancestandards.
• Manageworkforcecapacityinlinewithtransactionvolumes,servicerequirementsandgrowthplans.
• Promoteacultureofcustomerfocus,accountability,collaboration,integrityandcontinuousimprovement.

WhatWe’reLookingFor

• Bachelor’sdegreeinBusinessAdministration,Finance,Economics,Engineering,InformationSystemsorarelateddiscipline.
• Minimum10yearsofprogressiveexperienceinoperations,includingaminimumof5yearsinaseniorleadershiprolewithinfintech,banking,payments,digitalfinancialservices,telecomfinancialservicesoranotherregulatedindustry.
• Demonstratedexperiencedesigning,launching,scalingortransformingoperationalfunctionsinacomplexandfast-movingenvironment.
• Strongpracticalknowledgeofcustomeroperations,financialoperations,reconciliation,settlement,KYC/KYBoperations,fraudoperations,merchantoperationsandthird-partymanagement.
• ExperienceleadingmultidisciplinaryteamsandworkingeffectivelyacrossProduct,Technology,Finance,Risk,ComplianceandCommercialfunctions.
• Excellentcommunicationandorganizationalskills.
• Abilitytoworkindependentlyandaspartofateam.
• FluencyinEnglishandArabic.Kurdishisaplus.

Whyjoinus?

AtOoredooFintech,you’llhavetheopportunityto:

Workacrossmarkets—collaboratewithdiverseteamsandcustomers.

Buildwhat’snext—contributetoinnovativeFintechanddigitalsolutions.

Makeanimpact —seeyourideasturnintorealbusinessoutcomes.