Guest Service Center Agent

Minor International; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality group seeks front office staff to ensure exceptional guest service. The role involves understanding hotel products, assisting guests, and collaborating with departments to meet guest needs. Ideal candidates will have a customer service background and communication skills, preferably in both English and Arabic.

Qualifications

• Strong focus on customer service.
• Fluent in English; Arabic is a plus.
• Able to work shifts, weekends & holidays.

Responsibilities

• Anticipate guest needs and handle inquiries actively.
• Ensure high service standards and timely follow-ups.
• Develop relationships with all hotel departments.

Skills

Customer Service

Communication

Tools

Property Management Systems (PMS)

MS Office

Job description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred