Guest Service Center Agent

Anantara Hotels & Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hospitality brand is seeking a qualified individual to enhance guest experiences at their Doha resort. Responsibilities include anticipating guest needs, ensuring satisfaction, and maintaining knowledge of hotel offerings. Candidates should have a strong focus on customer service, prior front office experience, and excellent communication skills, with preferences for fluency in English and Arabic. This position may require shift work, including weekends and holidays.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Be able to work shifts, weekends and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Know the hotel product, including room types and rates.
• Ensure guest satisfaction with timely follow-ups.
• Develop relationships with hotel departments.
• Attend hotel events and training.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Fluency in Arabic

Tools

Ms Office

Property Management Systems (PMS)

Job description

Overview

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss. Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred