Guest Service Agent

Anantara Hotels & Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel brand in Doha is seeking a Guest Service Agent to provide outstanding services and ensure guest satisfaction. The ideal candidate will have a strong focus on customer service and prior experience in hotel front office operations. You will be responsible for handling reservations, greeting guests, and addressing their inquiries. This position requires fluency in English and the ability to work shifts, including weekends and public holidays.

Qualifications

• Experience in hotel front office operations preferred.
• Fluency in English required.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Provide expert guest services in a courteous manner.
• Handle reservations, greet, and register guests.
• Address guest inquiries and ensure their satisfaction.

Skills

Customer service focus

Communication skills

Shift work capability

Tools

Microsoft Office

Property Management Systems

Job description

Overview

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

The primary responsibility of a guest service agent is to provide expert services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest inquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred