Guest Relations Concierge

PPOAR; Al Rayyan; On-site; QAR 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary of 1500$ per month

Accommodation provided

Opportunities for career growth within

Job summary

PPOAR in Al-Rayyan, Qatar, seeks a Guest Relations Concierge to deliver exceptional service at a luxury property. You will greet guests, provide local information, and coordinate reservations to craft personalized experiences.

Fluency in English and hospitality experience are required. You will handle inquiries, resolve issues, and maintain guest records in a fast-paced environment with flexible hours.

Qualifications

• Fluent in English; other languages a plus.
• Experience in hospitality or customer service.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and organized.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Provide information about amenities and local attractions.
• Make dining, transportation, and activity reservations.
• Handle inquiries, complaints, and requests promptly.
• Maintain knowledge of local events and activities.
• Coordinate with departments to resolve issues.
• Anticipate guest needs and offer recommendations.
• Maintain records of guest interactions using hotel software.
• Collaborate with team to create memorable experiences.

Skills

English Fluency

Hospitality Exp

Customer Service

Multi-tasking

Job description

Guest Relations Concierge

The Guest Relations Concierge will be responsible for providing exceptional customer service to hotel guests at a luxury property in Al-Rayyan, Qatar. This role requires an individual who is fluent in English and has a passion for delivering personalized experiences to guests from various backgrounds. The ideal candidate will have previous experience in the hospitality industry and possess excellent communication and problem-solving skills.

Responsibilities

• Greet guests upon arrival and assist with check-in process
• Provide information about hotel amenities, services, and local attractions
• Make reservations for dining, transportation, and other activities as requested by guests
• Handle guest inquiries, complaints, and requests in a timely and professional manner
• Maintain knowledge of current events and activities in the local area
• Coordinate with other departments to ensure prompt resolution of guest issues
• Anticipate guest needs and proactively offer assistance or recommendations
• Maintain accurate records of guest interactions using hotel software systems
• Collaborate with team members to create memorable experiences for guests

Requirements

• Fluent in English (additional languages are a plus)
• Previous experience in hospitality or customer service roles preferred
• Excellent communication skills (verbal and written)
• Ability to multitask and work under pressure in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and team player mentality
• Willingness to work flexible hours including evenings, weekends, and holidays

Perks

• Competitive salary of 1500$ per month
• Accommodation provided
• Opportunities for career growth within the luxury hospitality industry

This is a seasonal job with potential for extension based on performance.