Guest Relations Agent | Hilton Salwa

Hilton; Doha; On-site; QAR 67,000 - 134,000; Full time

Job summary

Hilton Doha is seeking a Guest Relations Agent to greet guests, manage check-in/check-out, and deliver memorable hospitality experiences.

You will provide local information, promote hotel services, handle guest requests, and coordinate VIP or special occasions. Russian language skills are preferred. Join an award-winning workplace culture that values hospitality and integrity.

Responsibilities

• Deliver a warm welcome by greeting guests, checking in, and issuing keys.
• Support efficient check-out by verifying charges and processing payments.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services using up-selling techniques.
• Respond to guest requests with care, urgency, and effective follow-up.
• Anticipate guest needs and ensure prompt handling of requests.
• Manage guest feedback, inquiries, and complaints with service recovery.
• Coordinate VIPs, Hilton Honors, repeat guests, and special occasions.
• Preferably Russian speaker.

Job description

Job Identification: 225026

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here\'s what you\'ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

• Anticipate guest needs and ensure prompt and efficient handling of requests

• Manage guest feedback, inquiries, and complaints, ensuring approriate service recovery and follow-up

• Coordinate VIP, Hilton Honors, repeat guest, and special occasion arrangements

• Preferably Russian speaker

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.