Guest Relations Agent

Swiss Connect Solutions; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel in Doha is seeking a Guest Relations Agent who is friendly, professional, and passionate about guest experiences. Responsibilities include managing check-ins, addressing guest inquiries, and promoting hotel services. Candidates should have hospitality experience and strong communication skills. The position offers a salary of QAR2,900, along with annual leaves, transport, meals, and accommodation provided.

Benefits

18 Annual Leaves

Public Holidays

Birthday Off

Annual ticket allowance

Meals, Uniform and Transport Provided

Accommodation at Barwa Madinatna

Qualifications

• Experience in a hospitality role preferred.
• Strong communication and problem-solving skills required.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Welcome guests and manage check-in / check-out.
• Handle guest inquiries, complaints, and service requests.
• Promote hotel services and coordinate with departments.
• Maintain a clean and organized front desk and lobby.
• Assist with reservations and process payments accurately.

Skills

Communication Skills

Problem-Solving Skills

Ability to Work Under Pressure

Proficiency in MS Office

Fluency in English

Job description

We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences.

Responsibilities :

Welcome guests and manage check-in / check-out

Handle guest inquiries, complaints, and service requests

Promote hotel services and coordinate with departments

Maintain a clean and organized front desk and lobby

Assist with reservations and process payments accurately

Requirements :

Experience in a hospitality role preferred

Strong communication and problem-solving skills

Ability to work under pressure in a fast-paced environment

Proficient in MS Office and hotel systems

Fluent in English; other languages are a plus

Professional appearance and willing to work in Qatar

Salary and Benefits :

Salary : QAR2,900

• 18 Annual Leaves, Public Holidays, Birthday Off
• Annual ticket allowance
• Meals, Uniform and Transport Provided
• Accommodation : Barwa Madinatna