Guest Experience Architect

Westin Hotels & Resorts; Doha; On-site; QAR 54,000 - 72,000; Full time

Job summary

Westin Hotels & Resorts in Doha on Salwa Road is seeking a Guest Experience Expert to welcome guests and support a seamless stay. You will handle check-in/check-out, respond to requests, and help guests discover local highlights while upholding the Westin service standards.

The role requires standing for extended periods and operating within professional brand guidelines, with collaboration across teams to ensure smooth service delivery.

Qualifications

• Guest Experience Expert role requiring strong guest interaction and service mindset.
• Stand for long periods and move around to assist guests.
• Maintain professional appearance and confidentiality.

Responsibilities

• Assist guests with check-in/check-out and requests.
• Provide information on local area highlights and services.
• Complete reports and support daily operations.

Skills

Customer service

Guest experience

Education

High school diploma or G.E.D. equivalent

Job description

Westin Hotels & Resorts in Doha on Salwa Road is seeking a Guest Experience Expert to welcome guests and support a seamless stay. You will handle check-in/check-out, respond to requests, and help guests discover local highlights while upholding the Westin service standards.

The role requires standing for extended periods and operating within professional brand guidelines, with collaboration across teams to ensure smooth service delivery.