Front Office Supervisor

Minor International; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

An established industry player seeks a dedicated Front Desk Supervisor to lead a dynamic team in delivering exceptional guest experiences. In this pivotal role, you will supervise daily operations, ensuring that every guest's arrival and departure is seamless. You'll empower your team to tackle service challenges and maintain high standards in line with the hotel's core values. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity will allow you to make a significant impact while working in a vibrant and supportive atmosphere.

Qualifications

• Minimum 1 year of previous Front Desk supervisory experience in a large hotel preferred.
• Excellent written and verbal skills with a high attention to detail required.

Responsibilities

• Supervise daily activities of colleagues and guests, ensuring seamless arrival and departure experiences.
• Lead and inspire the Front Desk team to enhance guest service and address challenges.

Skills

Interpersonal Skills

Problem-Solving Techniques

Attention to Detail

Communication Skills

Tools

Micros-Opera Property Manager

Microsoft Word

Microsoft Excel

Job description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team.

1. Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs.
2. Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests.
3. Empower colleagues to address any guest service challenges and ensure all guest issues are tracked and followed up on for service recovery.
4. Develop and maintain standards for the department while adhering to Tivoli's core standards.
5. Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies.
6. Be a vital part of the hotel's Emergency Procedures.
7. Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence, and positive employee relations.
8. Understand and promote the Hotel's vision while supporting departmental goals and vision.
9. Communicate and liaise effectively with other leaders in the department and hotel.
10. Exhibit strong attention to detail, be highly organized, and able to meet time-sensitive tasks.
11. Other duties as assigned.

Qualifications

1. Minimum 1 year of previous Front Desk supervisory experience in a large hotel preferred.
2. Excellent knowledge of Micros-Opera Property Manager, Word, and Excel.
3. Excellent written and verbal skills with a high attention to detail required.
4. Solutions-oriented with strong interpersonal skills and problem-solving techniques.