Front Office Agent

The Ned & Ned's Club; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel in Doha seeks a Front Office Agent to be the welcoming face for guests. Responsibilities include managing check-ins/outs, addressing inquiries, and ensuring exceptional service. Previous hospitality experience and fluency in English required. The position offers a dynamic work environment and opportunities for career growth.

Benefits

Amazing learning and development program

Discounted rates at the hotel

Fantastic career growth opportunities

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A positive attitude and a commitment to providing outstanding guest service.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Handle check-ins and check-outs efficiently.
• Address and resolve guest inquiries promptly.
• Maintain up-to-date knowledge of hotel services and local attractions.

Skills

Excellent communication and interpersonal skills

Proficiency in hotel management software

Strong organizational skills

Ability to handle stressful situations calmly

Fluency in English

Job description

Overview

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose

We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.

Key Responsibilities

• Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
• Handle check-ins and check-outs efficiently, following all procedures and protocols.
• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with other departments to ensure guest satisfaction and seamless operations.
• Process guest payments, manage cash handling, and maintain accurate records.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Uphold The Ned Doha’s standards of excellence and hospitality at all times.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and front office systems.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in English; knowledge of additional languages is an asset.
• A positive attitude and a commitment to providing outstanding guest service.

Benefits

• One of the most iconic places to be and work.
• Amazing learning and development program
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Apply today and join us as a Front Office Agent

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed