Front Desk Agent - Waldorf Astoria Doha Lusail

Hilton; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain in Doha is seeking a Front Desk Agent. You will provide exceptional reception services from check-in to check-out, ensuring a positive guest experience. Responsibilities include handling guest queries, facilitating check-in/out efficiently, and promoting hotel services. A high level of customer service is essential. This position offers a full-time schedule at the Waldorf Astoria Hotels & Resorts.

Qualifications

• High-level customer service skills.
• Ability to handle guest queries efficiently.
• Knowledge of hotel room categories and rates.

Responsibilities

• Provide reception services for guests.
• Ensure efficient check-in and check-out.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Job description

Front Desk Agent - Waldorf Astoria Doha Lusail(

Job Number : HOT0BSPS)

Work Locations

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.

What will I be doing?

As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

EOE / AA / Disabled / Veterans

Schedule

Full-timeBrand : Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office