Fraud Assurance & Strategy Lead

QNB Group; Doha; On-site; QAR 180,000 - 280,000; Full time

Job summary

QNB Group in Doha is seeking an experienced professional to manage and govern the Group’s Non-Card Fraud Operations under Group Compliance. This role ensures continuous fraud monitoring, timely responses, and effective escalation in line with QCB requirements and the Bank’s Fraud Management Framework.

The incumbent will lead after-hours and interbank coordination, oversee governance, controls, and KPIs, and provide advisory support to subsidiaries and regulators while maintaining secure,

Qualifications

• Bachelor’s or Master’s degree in Banking, Finance, Accounting, Business Admin, Information Systems, or related field.
• 8+ years in a major financial institution; 4+ years in fraud operations, fraud risk management or call center management.
• Experience with enterprise fraud monitoring systems and real-time alert handling.
• Strong communication and stakeholder management skills.
• Ability to make time-critical decisions under pressure.
• Knowledge of fraud typologies, digital fraud risks, and payment fraud.

Responsibilities

• Oversee non-card fraud operations and regulatory coordination.
• Monitor fraud risks across non-card channels; ensure timely response.
• Approve after-hours, weekend, and holiday fraud actions.
• Maintain EFMS rules and performance monitoring.
• Define KPIs and SLAs for fraud monitoring and response.
• Provide regulatory reporting and liaison with regulators.

Skills

Fraud operations

Fraud risk management

Call center management

Digital fraud

Payment fraud

Real-time monitoring

Stakeholder management

Decision making under pressure

Communication skills

Integrity

Education

Bachelor’s or Master’s degree in Banking, Finance, Accounting, Business Administration, Information Systems, or related field

Tools

EFMS

Job description

QNB Group in Doha is seeking an experienced professional to manage and govern the Group’s Non-Card Fraud Operations under Group Compliance. This role ensures continuous fraud monitoring, timely responses, and effective escalation in line with QCB requirements and the Bank’s Fraud Management Framework.

The incumbent will lead after-hours and interbank coordination, oversee governance, controls, and KPIs, and provide advisory support to subsidiaries and regulators while maintaining secure,