Food & Beverage Order Taker

Anantara Hotels & Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join a luxury hospitality brand that connects guests to genuine experiences in a stunning resort setting. This role involves ensuring guest satisfaction through exceptional service, maintaining a clean and organized work environment, and effectively managing guest orders using the Micros POS system. Ideal candidates will possess strong communication and organizational skills, thrive in a fast-paced team environment, and be passionate about delivering heartfelt hospitality. If you are looking to be part of a dynamic team in one of the world's most exciting destinations, this opportunity is perfect for you.

Qualifications

• Strong communication and organizational skills are essential.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Maintain a clean and safe work environment while providing excellent service.
• Take guest orders accurately and handle inquiries and complaints.

Skills

Communication Skills

Organizational Skills

Teamwork

Ability to Work Under Pressure

Education

Fluency in English

Tools

Micros POS

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

Responsibilities:

1. Report to work on scheduled time, wearing the proper uniform and nametag at all times.
2. Maintain a clean and safe work environment.
3. Inform guests about all other hotel services and promotions upon request.
4. Maintain good working relationships with all fellow colleagues.
5. Keep an up-to-date knowledge of the menu, beverage list and wine list.
6. Maintain the telephone etiquette at all times.
7. Take guest orders accurately, honoring all special requests.
8. Process pre-ordered meals.
9. Upsell orders.
10. Give appropriate preparation and delivery times.
11. Enter guest orders in Micros POS.
12. Communicate all incoming orders to servers properly.
13. Keep track of all incoming and outgoing orders on floor sheets.
14. Maintain an accurate balance of your bank.
15. Close checks accordingly upon return of servers.
16. Do courtesy callbacks.
17. Process amenities.
18. Handle guest inquiries and complaints.
19. Inform RC staff of guest check-outs.
20. Assist RC with checks.
21. Run shift end Micros reports.
22. Pay out tips and gratuities.
23. Drop cash payments.
24. Assist with tray and table setups if necessary.
25. Assist with side work if necessary.

Qualifications:

1. Excellent communication and organizational skills (Fluent in English).
2. Must be responsible & reliable.
3. Work well under pressure in a fast-paced environment.
4. Must be able to work well in a team environment.
5. Previous F&B experience an asset, but not required.
6. Previous Micros experience an asset, but not required (training provided).