Food & Beverage Order Taker

Minor International; Doha; On-site; QAR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Food & Beverage Order Taker to join their dynamic team. This role involves taking guest orders accurately, providing exceptional service, and maintaining a clean and safe work environment. The ideal candidate will possess excellent communication and organizational skills, thrive under pressure, and work collaboratively in a fast-paced setting. With opportunities for training in tools like Micros POS, this position is perfect for those looking to grow in the hospitality industry. If you are passionate about delivering outstanding customer service, this is the opportunity for you!

Qualifications

• Fluent in English with excellent communication and organizational skills.
• Responsible and reliable with the ability to work well in a team.

Responsibilities

• Take guest orders accurately and process pre-ordered meals.
• Maintain a clean work environment and inform guests about services.
• Handle guest inquiries and complaints professionally.

Skills

Communication Skills

Organizational Skills

Teamwork

Ability to Work Under Pressure

Tools

Micros POS

Job description

Job Title: Food & Beverage Order Taker

Location: Hotel

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Responsibilities:

• Report to work on scheduled time, wearing the proper uniform and nametag at all times.
• Maintain a clean and safe work environment.
• Inform guests about all hotel services and promotions upon request.
• Maintain good working relationships with colleagues.
• Keep up-to-date knowledge of the menu, beverage list, and wine list.
• Maintain telephone etiquette at all times.
• Take guest orders accurately, honoring all special requests.
• Process pre-ordered meals.
• Upsell orders.
• Provide appropriate preparation and delivery times.
• Enter guest orders in Micros POS.
• Communicate all incoming orders to servers properly.
• Keep track of all incoming and outgoing orders on floor sheets.
• Maintain an accurate balance of your bank.
• Close checks accordingly upon return of servers.
• Perform courtesy call backs.
• Process amenities.
• Handle guest inquiries and complaints.
• Inform RC staff of guest check-outs.
• Assist RC with checks.
• Run shift-end Micros reports.
• Pay out tips and gratuities.
• Drop cash payments.
• Assist with tray and table setups if necessary.
• Assist with side work if necessary.

Desired Candidate Profile:

Qualifications:

• Excellent communication and organizational skills (Fluent in English).
• Must be responsible and reliable.
• Work well under pressure in a fast-paced environment.
• Must be able to work well in a team environment.
• Previous F&B experience is an asset, but not required.
• Previous Micros experience is an asset, but not required (training provided).