Field Service Engineer II - (Lifecycle Solutions & Services)

Honeywell; Doha; On-site; QAR 291,000 - 365,000; Full time

Job summary

A leading technology company in Doha is seeking a skilled professional to support lifecycle services and customer satisfaction. The ideal candidate will have a Bachelor's degree in Engineering and over 10 years of experience with the Experion system. Responsibilities include performing maintenance, managing troubleshooting, and ensuring compliance with safety procedures. This role demands excellent communication skills and a proactive approach to customer relations.

Qualifications

• Min 10-12 years of experience with Experion PKS / TPS / Safety System.
• Hands-on knowledge of TPS system for modifications.
• Excellent problem-solving and communication skills.

Responsibilities

• Perform routine maintenance work for the Honeywell DCS virtualization system.
• Manage complex troubleshooting on-site for Honeywell DCS infrastructure.
• Coordinate between customer and Technical Assistance Center.

Skills

Technical problem-solving

Customer communication

Engineering knowledge

Virtualization knowledge

Networking awareness

Education

Bachelor of Engineering Degree

Tools

Experion PKS

AutoCAD

Visio

PowerPoint

Job description

Support the Lifecycle Solutions & Services (LSS) business to drive the Services business growth and profitability with superb customer satisfaction and safety record. Responsible for delivering support services to customers respecting global standards and processes. Understand customer needs and resolve issues through technical knowledge, know customer’s site and contacts and use Honeywell’s support network to provide excellent service and quality to customer. Focus on Customer growth and development as well as identify service business opportunities in the customers’ installed base on both On-Shore and Off-Shore locations.

Responsibilities

• Perform routine / complex preventative maintenance work and / or corrective activities for all system components that comprise the Honeywell DCS virtualization system on the Honeywell Gen#2 and Gen#3 platforms.
• Manage complex issues and troubleshoot under pressure situations on-site for Honeywell DCS virtualized infrastructure.
• Perform routine / complex preventative maintenance work and / or corrective activities for all system components that comprise the Honeywell DCS network design with Cisco infrastructure.
• Manage complex issues and troubleshoot under pressure situations on-site for Honeywell DCS FTE network infrastructure.
• Coordination between customer and Technical Assistance Center team to resolve the issues in time, & drive customer satisfaction.
• Influence Internal / External stakeholders. A clear effective communicator who can convert customer problems into actionable items & drive them to closure.
• Work within the team & drive continuous improvement in service delivery.
• Perform modification projects and services at assigned customer locations (SPOT and CO Jobs).
• Responsible for all activities about requesting, accepting, and closing of permits to work (inclusive of performing risk assessment and site impact analysis, peer reviews ensuring the necessary approvals and controls are in place before work proceeds and that the implementers are aware of the limits and restrictions of permits).
• Raise the necessary Service Requests (SR) with the relevant Honeywell Technical Assistance Centre and follow the issue through to resolution.
• Raise RMA on defective materials
• Escalate any SR issues considered to have either a serious impact or political impact on the Site Services.
• Maintain pro-active business relationships with customers in supporting the Honeywell install base
• On-call support for site issues, resolution to be provided within resolution time in the contract.
• Support site start-up and commissioning activities working closely with operations
• Responsible for delivering support services as per contract scope
• Adhere to all Honeywell GSM processes, Honeywell business code of conduct
• Ensure adherence to Honeywell / Customer safety procedures & matrix activities as per assigned AOP.

Qualifications & Experience

• Bachelor of Engineering Degree qualified in an engineering field.
• Min 10-12 years of experience working with Experion PKS / TPS / Safety System (FSC & SM).
• Hands-on working knowledge of the TPS system for online / offline modification.
• Experience in building the system from scratch including installation, FAT setup, and SAT power on for Experion C200 / C300 system.
• Hands-on Knowledge of Experion migration both OFF-PM and OPM via AMT.
• Hands-on Knowledge of FSC / SM system modification both ONLINE and OFFLINE.
• Virtualization knowledge, VM certification, worked on Honeywell virtual infrastructure will be added advantage.
• Knowledge of AutoCAD is an added advantage.
• Knowledge of Visio and PowerPoint is an added advantage.
• Networking knowledge – awareness of Honeywell FTE will be an added advantage.
• Knowledge of troubleshooting and maintenance of Experion PKS system.
• Excellent problem-solving skills, strong written, verbal communication, and interpersonal skills
• Behaviors expected - Dedicated, committed, self-motivated, Risk-taking ability, Innovative, out of box thinker & disciplined.
• Flexibility to work as per customer and business requirements is mandatory.
• Strong HSSE mentality / culture in your approach to work