Field Service Analyst

SHINE Systems; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A technology solutions company in Doha is seeking a Field Service Analyst to strengthen user relationships and troubleshoot technical issues. The ideal candidate must have hands-on experience with the Gotham software and provide training to users. A strong understanding of intelligence or law enforcement missions and a TS/SCI clearance are required. This role involves collaborating with users globally and contributing to software feature enhancements.

Qualifications

• Hands-on experience with Gotham software.
• Training experience (Classroom or Deskside).
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS / SCI clearance is REQUIRED.

Responsibilities

• Troubleshoot technical issues and develop new use cases.
• Train and guide users in software application and functionality.
• Provide feedback on software feature enhancements.

Skills

Training users on software

Troubleshooting technical issues

Communication skills

Understanding of DoD, Intelligence, or Law Enforcement missions

Tools

Gotham

Gaia

Foundry

Python

Java

HTML

Job description

Overview

Foundry Experience Preferred SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS / SCI clearance is REQUIRED

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.