Events Executive

Westin Hotels & Resorts; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

Westin Hotels & Resorts in Doha seeks a Sales & Marketing professional to coordinate guest services, reservations, and brand-driven experiences. You will earn revenue through upselling and ensure loyalty program actions are correctly processed, while upholding Marriott standards.

You will resolve guest requests, process reservations by phone/fax/mail, and support the Sales & Marketing team with admin duties, training, and timely communication.

Qualifications

• High school diploma or GED or equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.
• Experience with Marriott Rewards processing is a plus.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with relevant departments.
• Use sales techniques to maximize revenue and loyalty, including up-selling.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the reservation software.
• Provide general office support to Sales & Marketing (filing, emails, typing, faxing).
• Assist management in training and motivating employees; maintain professional conduct and confidentiality.
• Develop and maintain positive relationships; support team goals; respond to concerns of staff.
• Perform other reasonable duties as requested by Supervisors.

Skills

Sales techniques

Upselling

Customer service

Education

High school diploma or GED

Job description

Additional Information

Job Number 26139422

Job Category Sales & Marketing

Location Salwa Road, Fereej Bin Mahmoud, Zone 23, PO Box 39474, Doha, QatarVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.