Enterprise Engineer Support Level II

MicroTech; Qatar; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and award-winning service-disabled veteran-owned company as an Enterprise Engineer Support Level II. In this role, you will be at the forefront of engineering support, managing and maintaining complex networks and systems. You will provide advanced technical support, analyze operational needs, and develop innovative solutions to enhance performance. This forward-thinking organization is dedicated to fostering a culture of growth and development, offering exceptional benefits and a collaborative environment. If you're looking to make a significant impact in the IT domain and work alongside talented professionals, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Leave

401k Plan with Employer Matching

Company-Paid Holidays

Tuition Assistance

Corporate Discounts

Qualifications

• 4+ years of IT domain knowledge with a Master's or 8+ years with a Bachelor's.
• Must have DoD 8570 IAT Level 2 (Security+) or higher certification.

Responsibilities

• Provide Tier 2/3 technical support and advanced O&M support activities.
• Analyze operational requirements and develop engineering solutions.

Skills

Technical Support

Network Engineering

System Architecture

Troubleshooting

Performance Testing

Education

Master's in Computer Science

Bachelor's in Computer Science

Tools

Cisco Certified Network Associate (CCNA)

Microsoft Certified Solutions Expert (MCSE)

Job description

Overview

The Enterprise Engineer Support Level II will perform engineering support and services which includes installation, configuration, operation, management, troubleshooting, repairing, upgrading, inspecting and maintaining networks, systems & infrastructure.

Responsibilities

• Provide Tier 2/3 technical support;
• Perform advanced technical support and O&M support activities and coordinate maintenance/restoration efforts and priorities, as required;
• Serve as networks/systems engineering subject matter expert for communications and IT installation, upgrade, integration, removal and projects;
• Analyze and translate operational requirements into the communications and IT hardware/software, infrastructure and service solutions designed to meet those needs;
• Develop and provide detailed engineering solutions and cost estimates;
• Perform and facilitate network and systems architecture planning, design, implementation, integration, testing and acceptance support activities;
• Conduct technical feasibility analyses, engineering studies, and performance testing and measurement on networks/systems in order to identify performance vulnerabilities and weaknesses; and report findings to the government;
• Recommend network/system hardware and software solutions and upgrades to promote efficient and effective performance;
• Facilitate experiment, research and development, modeling and simulation projects, as required;
• Develop and submit associated network/systems engineering documentation, studies, plans, diagrams, drawings and reports, as required by the government;
• Evaluate organizational engineering processes and workflows; and provide recommendations for continuous process improvement;
• Analyze overall health, operational capability and capacity of infrastructure and services; and recommend courses of action to address any deficiencies or shortfalls;
• Develop and maintain Enterprise network/systems/server configuration and connectivity drawings, diagrams, documentation and plans.

Qualifications

• Master of Computer Science or related area, and 4+ years IT Domain Knowledge; or
• Bachelor's degree in Computer Science or related area, and 8+ years IT Domain Knowledge;
• DoD 8570 IAT Level 2 (Security+) or higher;
• Cisco Certified Network Associate (CCNA) or Microsoft Certified Solutions Expert (MCSE), or equivalent certification;
• Active Secret Clearance or above required.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:

• Insurance (medical, dental vision);
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service);
• 401k Plan with Employer Matching Contribution;
• 11 Company-Paid Holidays;
• Tuition Assistance;
• Voluntary Benefit Programs;
• Corporate Discounts.

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.