Employee Relations Manager

SupportFinity™; Al Rayyan; On-site; QAR 180,000 - 240,000; Full time

Job summary

A leading technology firm in Qatar is seeking an Employee Relations Manager to foster a positive workplace environment. Responsibilities include managing employee conflicts, ensuring compliance with labor laws, and supporting employee engagement initiatives. Ideal candidates will have 5+ years in employee relations and strong interpersonal skills. This role offers a dynamic work environment with opportunities for professional growth.

Benefits

Learning budgets

Generous leave policies

Autonomy in tasks

Qualifications

• 5+ years of experience in employee relations or HR.
• Strong knowledge of labor laws and HR best practices.
• Excellent ability to handle sensitive information.

Responsibilities

• Act as the primary contact for employee relations issues.
• Investigate and resolve employee complaints.
• Develop and maintain employee relations policies.

Skills

Interpersonal skills

Negotiation skills

Conflict-resolution skills

Analytical skills

Organizational skills

Education

Bachelor’s degree in human resources or related field

Master’s or certification like SHRM-CP or PHR

Tools

HRIS or case management systems

Job description

Overview

The Employee Relations Manager is responsible for fostering a positive workplace environment by managing employee relations matters, resolving workplace conflicts, and ensuring compliance with labour laws and company policies. This role supports employee engagement, performance, and satisfaction while protecting the organisation from legal risk.

Responsibilities

• Serve as the primary point of contact for employee relations issues, including grievances, disputes, misconduct, and performance concerns.
• Investigate and resolve employee complaints in a timely, fair, and consistent manner.
• Provide guidance to managers and supervisors on employee relations best practices, conflict resolution, and disciplinary procedures.
• Develop, implement, and maintain employee relations policies and procedures.
• Ensure company compliance with all applicable labour laws and regulations.
• Maintain accurate records of employee relations cases and investigations.
• Support employee engagement initiatives and contribute to a positive company culture.
• Partner with HR team members and leadership on performance management processes.
• Conduct exit interviews and analyse trends to improve retention.
• Provide training to managers on topics such as conflict resolution, workplace conduct, and employment law.
• Act as a liaison between employees and management to ensure transparency and trust.

The Magic You Bring

• Bachelor’s degree in human resources, Business Administration, or a related field (Master’s or certification like SHRM-CP or PHR is a plus).
• Proven experience (5+ years) in employee relations, HR, or a related field.
• Strong knowledge of labor laws, employee rights, and HR best practices.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong analytical, organizational, and documentation skills.
• Experience conducting investigations and managing formal grievance or disciplinary processes.

Bonus Points If You Have

• Familiarity with HRIS or case management systems.
• Knowledge of Qatar labour laws and best HR practices.
• Experience in change management or organisational development.
• Bilingual or multilingual capabilities are a plus.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: Focus on the customer and all else will follow.
• Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
• Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.
• Lead by Example and Take Ownership: Be the change you want to see and take ownership.
• Work Smart and Deliver Results: You can do more by doing less, better, and faster.
• It\'s All About People: Be a team player; together we are stronger.

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Giving Back & Diversity

Beyond the Code: Giving Back Matters. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword. At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let’s make some tech magic together. Stay in the loop—connect with us on LinkedIn!