Senior Customer Service Officer

Chedid Capital; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Chedid Capital seeks a Senior Customer Service Officer to enhance client relationships and ensure prompt response to inquiries. The role involves managing customer interactions, resolving issues, and coordinating with internal teams to maintain service quality. Ideal candidates will have a relevant degree and experience in insurance customer service.

Qualifications

• Minimum of 3 years’ experience as an insurance customer service/account executive.
• Fluency in Arabic and English is required.

Responsibilities

• Manage relationships with customers ensuring quality service and follow-up.
• Assist in resolving issues related to claims, approvals, and complaints.
• Communicate renewal advice and sales proposals to the Senior Manager.

Skills

Customer Relationship Management

Problem Solving

Communication

Education

Bachelor’s degree related to Business, Engineering or Insurance

Job description

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.

Al Afaq Insurance Brokers, a company member of Chedid Insurance Brokers Network, the insurance broking network of Chedid Capital, is looking for a Senior Customer Service Officer. The role focuses on ensuring customer inquiries are attended to promptly and maintaining clients relationships with continuous follow-up.

Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities

• Abide by the policies and procedures of customer service practices.
• Manage relationships with customers by ensuring quality of service provided and continuous follow-up.
• Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.
• Assist in resolving key issues with customers such as claims, approvals, complaints and delays in contract documents and collection.
• Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
• Prepare presentations for new as well as renewed policies.
• Claim verification and tracking log sheets update.
• Additions/deletion tracking along with card issuance and policy tracking.
• Coordinate internally for further requirements & communicate externally as needed.
• Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.

Requirements

• Bachelor’s degree related to Business, Engineer or Insurance.
• Minimum of 3 years’ experience as an insurance customer service/account executive.
• Fluency in Arabic and English is required.