Guest Service Agent

Centro Hotels by Rotana; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel in Doha is seeking a dynamic Guest Service Agent to provide exceptional service and ensure guest satisfaction. The ideal candidate will have a degree in hospitality, excellent communication skills, and experience in a hotel front office. Join a multicultural team and contribute to creating memorable experiences for guests.

Qualifications

• Degree in hospitality required.
• Previous experience in Front Office Department of a hotel preferred.
• Excellent written and verbal English communication skills essential.

Responsibilities

• Provide professional, customer-focused service to guests.
• Check in and check out guests according to established SOPs.
• Manage cash inventory and handle foreign currency transactions.

Skills

Customer Focus

Interpersonal Skills

Problem Solving

Computer Literacy

Multilingual Communication

Education

Degree in Hospitality

Tools

Opera Software

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Guest Service Agent, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Offering consistently professional, friendly, warm, and engaging service.
2. Giving a warm welcome and checking in guests according to established SOPs.
3. Checking out departing guests in accordance with established standards.
4. Selling rooms to walk-in guests and handling all proactive and daily facilities issues.
5. Managing cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests, following the credit policy.
6. Collaborating with colleagues from all departments, especially Housekeeping, Finance, and Reservations.
7. Ensuring the Guest Service Desk is always manned, operational, and stocked to serve guests effectively.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Demonstrating comprehensive knowledge of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

The ideal candidate should have a degree in hospitality and previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy is necessary, and experience with Opera software is an advantage.

Knowledge & Competencies

The successful candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment is crucial. You should be a great team player, comfortable working with a multicultural team and diverse guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork