Spa Receptionist

Four Seasons Hotel; Doha; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading luxury hotel is seeking dedicated individuals for a guest service role, focusing on personalized service and spa management. Candidates should have 2-4 years of experience in the hospitality industry, with a strong alignment to the hotel's values and a passion for excellence. This position offers opportunities for career growth, comprehensive benefits, and a vibrant work environment with colleagues from diverse backgrounds.

Benefits

Complimentary meals in employee restaurants

Paid annual home leave tickets

Complimentary nights at Four Seasons hotels worldwide

Comprehensive medical coverage

Free transportation to work

Qualifications

• 2-4 years of experience in a similar role within a luxury hotel or resort.
• Strong alignment with company values and culture.
• Experience in a diverse environment with over 50 nationalities.

Responsibilities

• Warmly greet guests and provide personalized service.
• Manage spa bookings and schedules, ensuring accurate appointment coordination.
• Promote spa services and retail products to support sales and guest satisfaction.

Skills

Customer Service

Communication

Teamwork

Job description

We are seeking employees who share the Golden Rule: treating others as we wish to be treated. We value individuals passionate about excellence, who bring enthusiasm to their work.

Responsibilities:

1. Warmly greet guests and provide personalized service.
2. Manage spa bookings and schedules, ensuring accurate appointment coordination.
3. Handle guest inquiries via in-person, phone, or email, providing detailed information about treatments, services, and products.
4. Process payments and maintain billing records.
5. Coordinate with therapists and staff for smooth guest flow and timely service.
6. Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
7. Promote spa services and retail products to support sales and guest satisfaction.
8. Comply with all company policies and procedures.
9. Introduce guests to spa practitioners such as massage therapists and fitness instructors.
10. Ensure Golden Rule is applied at reception and relevant guest details are communicated to therapists.

Preferred Qualifications and Skills:

1. 2-4 years of experience in a similar role within a luxury hotel or resort.
2. Strong alignment with company values and culture.
3. Opportunities for career growth with a global organization.
4. Experience in a diverse environment with over 50 nationalities.
5. Living accommodation in a high-quality, well-resourced apartment.
6. Excellent training and development programs.
7. Employee recognition initiatives.
8. Complimentary nights at Four Seasons hotels worldwide.
9. Paid annual home leave tickets.
10. Complimentary meals in employee restaurants.
11. Free transportation to work.
12. Comprehensive medical coverage.

Industry:

• Hotels
• Hospitality

Departments:

• Chefs
• Food & Beverage
• Front Desk

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