Manager Baggage Services Operations - Airport Ground Handling

Qatar Airways; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Qatar Airways is seeking a Manager for Baggage Services Operations to lead baggage handling across its global network. This role involves overseeing operations, stakeholder collaboration, compliance, and performance reporting to ensure customer satisfaction and operational excellence.

Benefits

Competitive tax-free monthly salary

Key leadership role in global baggage operations

Career progression within top airline group

Qualifications

• Minimum 10 years of experience in baggage handling.
• Proven leadership in airport operations.

Responsibilities

• Manage daily baggage services operations across Qatar Airways network.
• Ensure compliance with safety and security standards.
• Monitor financial costs related to baggage.

Skills

Communication

Decision-Making

Analytical Skills

Financial Awareness

Education

10 years experience in airport or airline baggage handling

Job description

Manager Baggage Services Operations - Airport Ground Handling

Qatar Airways is hiring a Manager Baggage Services Operations to lead end-to-end baggage handling processes across its global network. This leadership role is based in Doha and will oversee hub operations, stakeholder collaboration, compliance, performance reporting, and cost management to ensure seamless baggage flow, customer satisfaction, and operational excellence.

Job Location: Doha, Qatar

Industry: Airlines/Aviation

Function: Operations

Job Type: Full-time

Job Overview

• Manage and oversee daily baggage services operations across Qatar Airways hub and outstation network.
• Ensure efficient baggage planning, transfers, deliveries, and adherence to set service standards.
• Build and maintain strong relationships with stakeholders including ground handlers, customs, MOI, and airport authorities.
• Ensure compliance with regulatory, safety, and security standards within baggage operations.
• Drive operational improvements through continuous evaluation of baggage flow, resource use, and process design.
• Oversee audits, KPI reporting, and SLA adherence with both internal and external partners.
• Monitor financial costs related to baggage, approve invoices, and participate in budget planning.
• Initiate process innovation and implement best practices in arrival and transfer baggage operations.
• Manage team performance, recruitment, and professional development to uphold service delivery.

Job Requirements

Education and Experience

• Minimum 10 years of experience related to airport or airline baggage handling.
• Proven leadership in managing cross-functional operations in an airport setting.
• Strong understanding of baggage tracing systems, flow optimization, and audit processes.

Skills

• Excellent communication and customer service orientation.
• Strong decision-making and analytical skills.
• Financial and budgetary awareness related to baggage and ground handling services.
• Experience in developing SOPs, performance frameworks, and team management strategies.
• Ability to travel to outstations and oversee global baggage process improvement initiatives.

Benefits

• Competitive tax-free monthly salary.
• Key leadership role in global baggage operations and strategy.
• Career progression within one of the world's top airline groups.
• Other benefits in accordance with Qatar labor law.