Service Advisor

Confidential Company; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

A leading company in Doha seeks a Service Advisor to enhance customer interactions and streamline operations. The ideal candidate will have a Bachelor's in Engineering and a strong understanding of market dynamics. Responsibilities include coordinating job orders, collaborating with teams, and ensuring customer satisfaction. Join a dynamic environment where your strategic problem-solving skills will drive success.

Qualifications

• Advanced understanding of key market players.
• Up-to-date knowledge of industry trends.
• Strong grasp of Fixera processes.

Responsibilities

• Collaborate with the Workshop GM on insights and analysis.
• Coordinate job orders with Business Development.
• Follow up with operations and customers for feedback.

Skills

Coordination & Organization

Communication & Teamwork

Ownership & Readiness

Leadership

Strategic Problem Solving

Process Development

Education

Bachelor's degree in Engineering

Job description

• Collaborate with the Workshop GM and second-line team on quarterly insights and strategic analysis.
• Cascade tactical objectives within their function.
• Provide customer interaction data to the Business Development Specialist for metrics analysis.
• Coordinate with Business Development for planning job orders secured from leads.
• Handle all walk-ins and externally inspect vehicles.
• Create manual job cards for received vehicles.
• Initiate job orders through the job card process.
• Participate in vehicle planning alongside floor supervisors and other stakeholders.
• Ensure client/principal confirmation before commencing operations.
• Follow up with operations and customers, gather feedback, and escalate issues to the Workshop GM.
• Take part in the vehicle conclusion process.
• Maintain cleanliness in the customer waiting area.

Desired Candidate Profile

Qualifications

Knowledge:

• Advanced understanding of the key market players (insurance companies, corporate clients, B2C segments).
• Up-to-date knowledge of industry trends at national and international levels.
• Strong grasp of Fixera processes, with the ability to redesign and improve workflows.

Language Skills:

Technical Expertise & Skills:

• Coordination & Organization
• Communication & Teamwork
• Ownership & Readiness
• Leadership
• Strategic Problem Solving
• Process Development

Education:

• Bachelor's degree in Engineering (Mechanical preferred).

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