We are looking for an experienced Sales Coordinator for our luxury flower business, Moyses Steven.
Key Responsibilities:
- Expand the company's market share by increasing sales for B2B and B2C through the promotion of floral, indoor plant design, and supply.
- Handle events of various sizes through different channels, especially weddings.
- Promote and sell floral designs and wedding event packages to hotels, corporate, and individual clients.
- Maintain excellent rapport with clients and partners while working closely with the Operations Team to meet and exceed client expectations.
- Ensure accounts are stocked with fresh flowers and indoor plants, and foster relationships with accounts staff for more event bookings from concierge and events teams.
- Build strong relationships with clients to understand their needs fully.
- Monitor client satisfaction and follow up on feedback.
- Ensure profitability of accounts within target margins.
- Present and sell banquet and concierge albums, events, Christmas, Ramadan, and other special occasion packages to increase revenue.
- Participate in weekly meetings with the Operations Manager and Senior Florists to discuss issues, ideas, packages, and events.
- Prepare and manage fixed and variable packages with assistance from the Operations Manager.
- Ensure all relevant reports are submitted to the direct manager.
- Respond to requests via email and work with the team to ensure client satisfaction.
- Prepare all events and plan activities for smooth operations.
Skills:
- Minimum of 3+ years of experience in sales.
- Design experience is an advantage but not necessary.
- Previous experience in hospitality and fast-paced environments is essential.
- Excellent written and verbal communication skills.
- Strong multi-tasking, organizational, and time management skills.
- Ability to handle multiple demands and prioritize workloads.
- Ability to deliver high-quality services in a fast-paced environment.
- Self-starter with high energy levels.
- Ability to work under pressure and handle complaints effectively.
- Ability to work independently and on initiative.
- Punctuality and reliability.
- Minimum Grade C GCSE (or equivalent) in English and Mathematics.