Assistant Housekeeping Manager

Crew Life at Sea; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to ensure the highest standards of cleanliness and service in a luxury environment. This role involves managing staff assignments, conducting training sessions, and inspecting work to maintain brand standards. The ideal candidate will have a strong background in housekeeping management and customer service, along with at least two years of relevant experience. Join a dynamic team where your contributions will enhance the guest experience and operational efficiency, making each stay memorable and enjoyable.

Qualifications

• 2+ years of experience in a similar role, preferably in a luxury setting.
• Strong understanding of housekeeping standards and procedures.

Responsibilities

• Assign duties to housekeeping staff and inspect work for cleanliness standards.
• Conduct training for new employees on policies and procedures.
• Prepare reports on room occupancy and department expenses.

Skills

Housekeeping Management

Customer Service

Team Leadership

Education

High School Diploma or GED

Job description

Job Responsibilities

1. Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
2. Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
3. Advises manager or desk clerk of rooms ready for occupancy.
4. Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.
5. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
6. Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
7. Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports.
8. Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
9. Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses.
10. Plans work schedules to ensure adequate service.
11. Supports and supervises an effective inspection program for all guestrooms and public space.
12. Has a thorough knowledge of product, including room types, amenities, services, and brand standards.
13. All other duties as assigned, planned or unplanned.

Minimum Qualifications

1. High school diploma or General Education Degree - required.
2. 2+ years of relevant work experience in similar scope and title - required.
3. Experience within luxury brand/markets - required.