Airport Representative

InterContinental Hotels Group; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel group in Qatar is seeking a front office professional to provide exceptional guest service. The role involves assisting guests with arrivals and departures, maintaining knowledge of hotel services, and ensuring a welcoming atmosphere. Ideal candidates will have experience in high-end hospitality, strong communication skills, and proficiency in hotel management software.

Benefits

Competitive salary

Room discounts

Full uniform

Training opportunities

Qualifications

• Previous experience in a front office role in a 4-5 star hotel or high-end hospitality environment.
• Exceptional communication and interpersonal skills with a focus on guest service.
• Proficiency in using hotel management software, preferably Opera system.

Responsibilities

• Maintain detailed knowledge of all facilities and services offered by the hotel.
• Communicate with Front Office Manager and other departments for VIP guests.
• Assist incoming guests with baggage clearance and directing them to transport facilities.

Skills

Communication

Interpersonal skills

Guest service

Calm demeanor

Attention to detail

Tools

Opera system

Job description

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

• Maintain detailed knowledge of all facilities and services offered by the hotel
• Communicate with Front Office Manager, Guest Relation Manager, Duty Manager on shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities
• Assist departing guests in pre check in, ticketing and baggage clearance
• Provide assistance to passengers affected by layovers
• Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)

What we need from you:

• Previous experience in a front office role, in 4-5 * hotel or high-end hospitality environment
• Exceptional communication and interpersonal skills with a focus on guest service
• Proficiency in using hotel management software, preferably Opera system
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work in a fast-paced environment while maintaining a calm and composed demeanor
• A professional, courteous and friendly attitude

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing