General Manager

Kempinski Hotels; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dynamic General Manager to oversee hotel operations in Doha. This role involves ensuring guest satisfaction, managing budgets, and leading a dedicated team to uphold the highest standards of service. With a rich history of excellence, the company offers a unique opportunity to shape the guest experience in a prestigious environment. If you have a passion for hospitality and a track record of success in luxury hotel management, this is your chance to make a significant impact in a renowned establishment.

Qualifications

• 5+ years as General Manager in luxury hotels.
• Experience in resort properties preferred.
• Knowledge of Qatar/Middle East is a plus.

Responsibilities

• Manage and coordinate process managers reporting to the GM.
• Devise company policies and present them for approval.
• Ensure hotel quality standards are maintained.

Skills

Hotel Management

Budgeting

Customer Satisfaction

Public Relations

Job description

Department: Hotel Management

Location: Qatar - Doha

Description

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met.

Key Responsibilities

• Manage and coordinate the work of process managers reporting to the GM.
• Devise and plan company policies and discuss them with top management for final approval.
• Develop operational guidelines for processes under his/her authority.
• Set up an annual budget and fiscal plan, and present it to the board of the company.
• Prepare detailed reports on departmental performance for review by top management.
• Participate in recruiting and training managers.
• Manage overall lodging arrangements of the hotel.
• Initiate activities to improve customer satisfaction.
• Ensure the hotel's quality standards are maintained according to LQA and company standards.
• Hire and manage the management team.
• Oversee hotel staff management.
• Handle budgeting and financial management.
• Create and enforce business objectives and goals.
• Manage projects, renovations, emergencies, and other major issues involving guests, employees, or the facility.
• Maintain public relations with media and local governments.
• Additional responsibilities may be assigned as needed.

Job Requirements

• Minimum of 5 years' experience as a General Manager in luxury hotel brands.
• Experience in a resort property preferred.
• Knowledge of Qatar and/or Middle East is advantageous.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, Kempinski is synonymous with distinctive luxury.

With hotels in many renowned cities and resorts, Kempinski offers a range of luxurious accommodations, superb cuisine, and unrivaled facilities, all complemented by impeccable service.

The brand is known for style, mobility, and efficiency, making it the first choice for discerning guests worldwide.