Guest Experience Executive

AccorHotel; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel group is seeking a Guest Experience Executive for Azure Beach Club in Qatar. This role focuses on enhancing guest satisfaction through personalized service and proactive engagement. The ideal candidate will have a background in hospitality and strong communication skills, ensuring every guest feels valued and delighted during their visit.

Qualifications

• Relevant experience in guest experience and customer service for at least 2 years.
• Naturally engaging behaviour with a good eye for detail.
• Able to work flexible hours, including weekends, evenings, and holidays.

Responsibilities

• Oversee and elevate the entire guest journey.
• Monitor guest satisfaction in real-time and act on feedback.
• Coordinate with teams to ensure seamless execution.

Skills

Guest engagement

Communication

Attention to detail

Education

Diploma in F&B, Hotel Management or Hospitality

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Guest Experience Executive (Azure Beach Club)

Oversee and elevate the entire guest journey. This role is critical in ensuring every guest feels recognized, cared for, and delighted throughout their time at Azure Beach Club. You ll manage all aspects of the guest experience on the floor, ensuring personalized service, fast problem resolution, and consistent delivery of our premium standards.

• Welcome guests warmly and maintain a strong floor presence to proactively assist and engage.
• Monitor guest satisfaction in real-time and act immediately on feedback or concerns.
• Coordinate with the overall Azure Beach Club teams to ensure seamless execution.
• Oversee VIP service, special occasions, and personalized requests with discretion and attention to detail.
• Collect and use guest data/preferences to tailor future visits and build loyalty.
• Support service recovery initiatives and ensure all issues are followed up and resolved.
• Track trends in feedback and help implement improvements to the guest experience strategy.
• Contribute to team training by modeling service excellence and sharing best practices.

Desired Candidate Profile

Qualifications

• Relevant experience in guest experience and customer service for at least 2 years
• Diploma in F&B, Hotel Management or Hospitality
• Naturally engaging behaviour with a good eye for detail
• Excellent communication and guest engagement skills
• Able to work flexible hours, including weekends, evenings, and holidays

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Experience Executive

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