AMI Operations Support Specialist

Duncan & Ross Consulting; Doha; On-site; QAR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled professional to join their AMI Operations team. This role involves acting as a key contact during the BCRM to C2M transition, ensuring data accuracy, and collaborating with various teams to streamline operations. The ideal candidate will possess a relevant degree and experience in AMI operations, with strong analytical and communication skills. You will contribute to the development of new procedures, assist in training, and support continuous improvement initiatives. If you are adaptable and eager to learn, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in a relevant field such as Engineering or IT.
• Minimum of [Number] years of experience in AMI operations.

Responsibilities

• Act as a primary contact for issues related to the BCRM transition.
• Collaborate with the C2M implementation team to ensure data integrity.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Data Management

Adaptability

Education

Bachelor's degree in Engineering

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

SQL

Job description

RESPONSIBILITIES

• Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.
• Collaborate closely with the C2M implementation team to understand the system's impact on AMI operations, data flows, and integrations.
• Assist in the validation and reconciliation of AMI-related data during the migration process, ensuring data integrity and accuracy in the new C2M system.
• Support the identification and resolution of operational issues arising from the system transition, working with both technical and functional teams.
• Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.
• Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.
• Monitor system performance and data accuracy post-go-live, identifying potential issues and escalating them appropriately.
• Participate in user acceptance testing (UAT) of the C2M system, providing feedback from an AMI operations perspective.
• Support the integration of AMI data with other utility systems through the C2M platform.
• Contribute to continuous improvement initiatives within AMI operations, leveraging the capabilities of the new C2M system.

QUALIFICATION

• Bachelor's degree in a relevant field such as Engineering, Information Technology, Business Administration, or a related discipline.
• Minimum of [Number] years of experience in AMI operations or a related field within the utility industry.
• Familiarity with AMI systems, smart meters, communication networks, and data management processes.
• Understanding of business processes within a utility, such as meter-to-cash, customer service, and billing.
• Experience with or exposure to BCRM systems (knowledge of JDE and/or C2M is a plus).
• Strong analytical and problem-solving skills with the ability to troubleshoot issues and identify root causes.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences and vice versa.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and a willingness to learn new systems and processes.

Other Preferred Qualifications:

• Experience with data validation and reconciliation processes.
• Participation in system implementation or upgrade projects.
• Knowledge of SQL or other data querying languages.
• Experience in developing training materials and conducting training sessions.