Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built a distinct charismatic character and elegant personality across its properties. Offering cosmopolitan hideaways, seaside paradises, and a growing global portfolio, Tivoli curates exceptional services and experiences for its guests.
Job Description
Main Responsibilities
- Support all operational and administrative aspects of Banqueting operations to ensure smooth daily operations and take charge of the department in absence.
- Enforce and monitor operational standards, policies, SOPs, and quality measures at all times.
- Create and maintain synergy between Banqueting operations and other F&B outlets, Catering, and Event Sales, providing support as needed.
- Assist in meeting clients for operational questions and join sales calls if necessary.
- Maintain strong relationships with event-related contractors, event companies, and hotel counterparts in the city.
- Work closely with Culinary team members to coordinate service flow, timings, and setups for all events, including coffee breaks, buffets, set menus, and receptions.
- Keep a detailed overview of all banquet venues and collaborate with the Catering and Event Sales teams to determine layouts, setups, and floor plans.
- Ensure all venues are fully prepared, including lighting, music, decorations, and other details, at least thirty minutes prior to scheduled start times.
Qualifications
- Diploma in Hospitality Management/Food & Beverage preferred.
- Additional certifications in Food & Beverage are advantageous.
- Minimum of 2 years relevant experience in a similar role.
- Proficiency in English, both written and spoken.
- Knowledge of additional languages and basic understanding of local languages is a plus.
- Working knowledge of MS Excel, Word, and PowerPoint.
Competencies
- Strong leadership, interpersonal, and training skills.
- Excellent communication and customer service skills.
- Service-oriented with attention to detail.
- Ability to work effectively under stress and in high-pressure situations.
- Team player and team builder.
- Motivator and self-starter.
- Well-presented and professionally groomed at all times.