Team Leader Service

Saleh Al Hamad Al Mana Co.; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading company in Doha is seeking a Service Manager to oversee Service Advisors and ensure exceptional customer service. The role involves managing operations, training staff, and maintaining compliance with company standards. The ideal candidate has a strong background in vehicle technology and proven leadership skills.

Qualifications

• Minimum of 3 years of experience in a similar role within an established automotive brand.

Responsibilities

• Leading and supporting Service Advisors for exceptional customer service.
• Setting and monitoring revenue targets and coordinating with Parts and Workshop teams.

Skills

Team Management

Time Management

Education

Relevant Technical Training

Job description

Responsible for leading and supporting Service Advisors to ensure exceptional customer service and efficient operations. This includes setting and monitoring revenue targets, coordinating closely with Parts and Workshop teams, and ensuring accurate communication of customer concerns. Oversees the quality of invoicing and documentation, maintains compliance with company standards, and ensures readiness for audits. Manages staff coverage, reception housekeeping, and document storage. Conducts on-the-job training, weekly team meetings, and drives continuous improvement in reception operations.

Eligibility Criteria:

• Proven expertise in vehicle technology, including services, diagnostics, and repair procedures
• Strong team management and leadership capabilities
• Effective time management skills to ensure high productivity and workshop efficiency
• Minimum of 3 years of experience in a similar role within an established automotive brand
• Relevant technical training and educational qualifications in the automotive field.