Reservations Agent

Crew Life at Sea; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality company where your skills in customer service and complaint resolution will shine. This role involves maintaining high standards of cleanliness and organization while ensuring guest satisfaction through prompt responses to their needs. You will have the opportunity to work with a variety of hotel services and systems, contributing to a positive guest experience. If you are passionate about hospitality and enjoy creating memorable experiences for guests, this position is perfect for you!

Qualifications

• Strong customer service skills with the ability to resolve complaints effectively.
• Comprehensive knowledge of hotel services and facilities.

Responsibilities

• Maintain cleanliness and organization of work areas and equipment.
• Anticipate and respond to guest needs promptly and positively.

Skills

Customer Service

Complaint Resolution

Knowledge of Hotel Services

Computer System Proficiency

Tools

Computer Systems

Job description

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of:

1. All hotel facilities/services, hours of operation.
2. All guest room layouts, bed types, decor, appointments, and locations.
3. Room availability for any given day.
4. Restricted dates, rates, and room types.
5. All room rates, packages, and promotions.
6. Specific arrangements between hotel and travel agencies, corporate reservations center.
7. Entertainment/special events scheduled in the hotel.

Access all functions of the computer system.
Set up work station with necessary supplies and resource materials.
Input all manual reservations into the system.
Obtain approval from Front Desk management for same-day reservations on near sell-out dates.
Process confirmation letters.
Designate and apply appropriate travel agency commissions.
Initiate deposit refunds for non-group reservations.