Security Manager

UNITED DEVELOPERS; Doha; On-site; QAR 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Security Manager to oversee all security operations at a shopping mall. The role involves developing security policies, managing a team, and coordinating with local authorities. The ideal candidate will have extensive experience in security management, crisis management, and risk assessment, ensuring a safe environment for all stakeholders.

Qualifications

• Minimum 10 years of experience in security management.
• Proven leadership experience managing large security teams.
• Experience working in the Middle East is preferred.

Responsibilities

• Plan and implement security strategies for the shopping mall.
• Conduct regular security assessments to identify risks.
• Manage and oversee the daily activities of the security team.

Skills

Leadership

Communication

Crisis Management

Risk Assessment

Conflict Resolution

Education

Bachelor's degree in security management

Relevant professional certifications

SIRA Certification

Safety certificates in NEBOSH IGC or DI

Tools

CCTV

Access Control Systems

Job description

The Security Manager is responsible for overseeing all security operations at the shopping mall, ensuring the safety and security of visitors, tenants, staff, and property. This role includes developing and implementing security policies, managing a team of security personnel, and coordinating with local authorities to prevent and address any security issues. The Security Manager will also play a key role in crisis management, risk assessments, and security technology implementation to ensure a secure environment for all stakeholders.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

1. Security Operations:
   
   
   
   • Plan, develop, and implement security strategies and protocols for the shopping mall.
   
   
   • Manage and oversee the daily activities of the security team, including scheduling and task assignment.
   
   
   • Conduct regular security assessments to identify risks and vulnerabilities in the mall.
   
   
   • Ensure the effective operation of security systems (CCTV, alarms, access control, etc.), maintaining logs, and troubleshooting any issues with security equipment.
   
   
   • Monitor security activities across various shifts, ensuring appropriate coverage and that procedures are followed.
   
   
   
   


2. Team Leadership & Training:
   
   
   
   • Strong supervisory skills to manage and motivate security staff.
   
   
   • Ability to lead teams in high-pressure situations and during emergencies.
   
   
   • Conflict resolution skills to handle disputes or issues among security personnel or with the public.
   
   
   • Conduct regular drills for emergency situations like fires, evacuations, or medical emergencies.
   
   
   • Oversee the recruitment, scheduling, and performance management of security personnel.
   
   
   • Recruit, train, and supervise security personnel, ensuring they meet performance and safety standards.
   
   
   • Provide ongoing training to security staff on emergency procedures, conflict resolution, and safety regulations.
   
   
   • Conduct performance evaluations and ensure continuous professional development of the security team.
   
   
   
   


3. Knowledge of Security Procedures and Protocols
   
   
   
   • In-depth understanding of security systems, protocols, and best practices.
   
   
   • Familiarity with monitoring systems, CCTV, alarm systems, and access control technologies.
   
   
   • Experience with physical security measures (e.g., locks, barriers) and emergency response plans.
   
   
   
   


4. Risk Assessment and Management
   
   
   
   • Ability to assess security risks, identify vulnerabilities, and implement solutions to prevent threats.
   
   
   • Skilled in evaluating potential risks and devising strategies to address and mitigate those risks.
   
   
   • Regularly conducting security audits and assessments to ensure compliance with safety standards.
   
   
   
   


5. Crisis & Emergency Management:
   
   
   
   • Develop and execute emergency response plans, including evacuation, fire, and lockdown drills.
   
   
   • Coordinate with local police, fire departments, and emergency services to ensure a unified response to any incidents.
   
   
   • Expertise in responding to various emergency situations such as fires, break-ins, medical emergencies, or natural disasters.
   
   
   • Ability to train security staff and others in emergency response and evacuation procedures.
   
   
   • Quick decision-making in high-stress environments to ensure the safety of people and assets.
   
   
   • Conduct regular risk assessments of the premises, identifying potential vulnerabilities and developing mitigation strategies.
   
   
   • Respond to security incidents, accidents, or breaches, documenting all incidents and taking corrective actions where necessary.
   
   
   • Ensure the prompt reporting of security breaches and follow up on investigations.
   
   
   • Act as a point of contact during emergencies, ensuring proper coordination between security teams, management, and emergency responders.
   
   
   
   


6. Attention to Detail
   
   
   
   • Ability to monitor and detect potential security threats or breaches.
   
   
   • Strong observation skills to spot suspicious activities and prevent incidents before they escalate.
   
   
   • Ensuring that security logs, reports, and surveillance footage are meticulously documented.
   
   
   
   


7. Communication Skills
   
   
   
   • Clear and effective communication with security teams, senior management, employees, and law enforcement.
   
   
   • Writing and maintaining reports related to incidents, security breaches, or accidents.
   
   
   • Strong verbal communication to relay security concerns or update stakeholders in a clear and concise manner.
   
   
   
   


8. Knowledge of Legal and Regulatory Requirements
   
   
   
   • Understanding of legal aspects of security management, including privacy laws, labor laws, and liability issues.
   
   
   • Keeping up to date with any changes in security regulations and ensuring compliance within the organization.
   
   
   • Familiarity with workplace health and safety standards and regulatory requirements for security operations.
   
   
   
   


9. Policy Development:
   
   
   
   • Create and enforce policies for security and safety in accordance with local laws and industry standards.
   
   
   • Regularly update and review security protocols based on evolving security threats and regulatory requirements.
   
   
   • Regularly audit security processes to ensure they meet compliance and performance standards.
     
   
   
   
   


10. Reporting and Documentation:
    
    
    
    • Maintain accurate records of security activities, incidents, and accidents, producing detailed reports for management review.
    
    
    • Analyze security data and incidents to identify trends and areas for improvement in policies and procedures.
    
    
    • Prepare regular security updates for senior management, identifying risks and improvements needed
    
    
    
    


11. Collaboration with External Authorities:
    
    
    
    • Act as a liaison with local law enforcement, fire departments, or other emergency services when needed.
    
    
    • Coordinate security activities with local authorities in the event of a security breach or large-scale incident.
    
    
    • Liaise with local law enforcement, civil defense, and other emergency services as needed.
    
    
    
    


12. Budget Management:
    
    
    
    • Oversee the security department’s budget, ensuring cost-effectiveness while maintaining high security standards.
    
    
    • Source and manage external security vendors and services (e.g., security systems, guards, emergency equipment).
    
    
    
    


13. Stakeholder Coordination:
    
    
    
    • Liaise with tenants, mall management, and external stakeholders to address any security-related concerns.
    
    
    • Provide regular security reports to mall management and recommend improvements where necessary.
    
    
    
    


14. Technology Management:
    
    
    
    • Manage security technology systems (CCTV, access control systems, etc.) and ensure they are updated with the latest software.
    
    
    • Investigate the use of new technology (drones, AI surveillance, etc.) to improve overall mall security.
    
    
    • Oversee the installation, maintenance, and functionality of security systems, including surveillance cameras, alarms, and access control systems.
    
    
    • Ensure proper surveillance and monitoring of high-risk areas, handling data collection and analysis from security systems
    
    
    
    

Job Specification:

Qualifications & Experience:

• Bachelor’s degree in security management, Law Enforcement, or a related field.


• Relevant professional certifications in security management or related areas, like Certified Protection Professional (CPP) and Certified Security Manager (CSM).
  


• SIRA Certification – valid and up to date.
  


• Safety certificates in NEBOSH IGC or DI are advantageous.


• Experience with security standards such as ISO 27001 ISO/IEC 27002


• Minimum 10 years of experience in security management, preferably in a commercial or retail setting.


• Proven leadership experience managing large security teams in a high-traffic environment.


• Experience working in the Middle East is preferred, with knowledge of local laws and regulations.

• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Proficiency in security technology and systems (CCTV, access control, etc.).


• Ability to work under pressure and make quick decisions in emergencies.


• Ability to adapt to changing security threats and technologies.


• Familiarity with Qatar Authorities safety and security principles and best practices (MOI, CD, Police, etc.).


• Training or experience in emergency response and crisis management.


• In-depth knowledge of crisis management, risk assessment, and emergency procedures.


• Fluent in English and Arabic.