Guest Experience Executive (Azure Beach Club)

Rixos Hotels; Lusail; On-site; QAR 40,000 - 60,000; Full time

Job summary

A leading hotel in Lusail is seeking a Guest Experience Executive for Azure Beach Club. This role focuses on enhancing guest satisfaction and ensuring personalized service. You will manage the guest experience, resolve issues promptly, and contribute to team training, all while maintaining high standards of service. Ideal candidates will have a background in hospitality with strong communication skills and the ability to engage guests effectively.

Qualifications

• At least 2 years of relevant experience in guest experience and customer service.
• Able to work flexible hours, including weekends, evenings, and holidays.

Responsibilities

• Oversee and elevate the entire guest journey at Azure Beach Club.
• Monitor guest satisfaction and act on feedback immediately.
• Coordinate with teams for seamless execution of service.

Skills

Communication

Customer Service

Engagement

Education

Diploma in F&B

Hotel Management

Hospitality

Job description

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Meryal Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Job Description

Guest Experience Executive (Azure Beach Club)

Oversee and elevate the entire guest journey. This role is critical in ensuring every guest feels recognized, cared for, and delighted throughout their time at Azure Beach Club. You’ll manage all aspects of the guest experience on the floor, ensuring personalized service, fast problem resolution, and consistent delivery of our premium standards.

• Welcome guests warmly and maintain a strong floor presence to proactively assist and engage.
• Monitor guest satisfaction in real-time and act immediately on feedback or concerns.
• Coordinate with the overall Azure Beach Club teams to ensure seamless execution.
• Oversee VIP service, special occasions, and personalized requests with discretion and attention to detail.
• Collect and use guest data/preferences to tailor future visits and build loyalty.
• Support service recovery initiatives and ensure all issues are followed up and resolved.
• Track trends in feedback and help implement improvements to the guest experience strategy.
• Contribute to team training by modeling service excellence and sharing best practices.
  
  

Qualifications

• Relevant experience in guest experience and customer service for at least 2 years
• Diploma in F&B, Hotel Management or Hospitality
• Naturally engaging behaviour with a good eye for detail
• Excellent communication and guest engagement skills
• Able to work flexible hours, including weekends, evenings, and holidays
  
  

Additional Information