Front Office Duty Manager

Accor; Doha; On-site; QAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Duty Manager to enhance guest experiences in Doha. This role is pivotal in managing the front office team, ensuring exceptional service, and maintaining operational excellence. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity allows you to contribute significantly to the guest experience while developing your career in a supportive and innovative setting. Join us to make a difference in the world of hospitality!

Qualifications

• 3-5 years of experience in front office operations with management experience.
• Strong leadership and team management abilities are essential.

Responsibilities

• Manage front office team, ensuring high customer service standards.
• Oversee check-in/check-out procedures and resolve guest issues.

Skills

Customer Service

Leadership

Communication

Problem Solving

Time Management

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Hotel Management Software

Job description

Company Description

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and customer-focused Front Office Duty Manager to join our team in Doha, Qatar. As the Front Office Duty Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing the smooth operation of our front office department.

• Manage and supervise the front office team, including reception, concierge, and guest services
• Ensure high standards of customer service and guest satisfaction throughout all guest interactions
• Oversee check-in and check-out procedures, resolving any issues that may arise
• Monitor and manage room inventory, rates, and reservations
• Handle guest complaints and concerns promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Train and develop front office staff to maintain service excellence
• Implement and maintain standard operating procedures for the front office
• Analyze performance metrics and implement strategies for improvement
• Ensure compliance with hotel policies, safety regulations, and local laws
  
  

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum 3-5 years of experience in front office operations, with previous supervisory or management experience in hospitality
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proficiency in hotel management software
• Advanced problem-solving and decision-making skills
• Exceptional time management and organizational abilities
• Fluency in English; additional languages are a plus
• In-depth knowledge of hotel operations and guest services
• Understanding of hospitality industry standards and best practices
• Hotel management certifications are preferred
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong attention to detail and ability to multitask in a fast-paced environment
  
  

Additional Information

Your Team And Working Environment

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.