Sr. Consultant CSM Onsite Support

Madre Integrated Engineering; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a skilled Level 3 Support Engineer with extensive experience in troubleshooting and debugging. This role involves utilizing advanced NOC monitoring tools and networking expertise to ensure seamless operations in a dynamic service provider environment. The ideal candidate will possess a BE/B.Tech degree and a strong understanding of ITIL practices. Join a forward-thinking company that values technical excellence and offers immediate opportunities for impactful contributions in the field.

Qualifications

• Minimum 8 years of Level 3 support experience required.
• Familiarity with networking tools and NOC monitoring tools is essential.

Responsibilities

• Provide Level 3 support and troubleshooting for network issues.
• Utilize NOC monitoring tools for effective network management.

Skills

Debugging Skills

Troubleshooting Skills

Networking Tools Familiarity

NOC Monitoring Tools Experience

ITIL Awareness

Education

BE/B.Tech Degree

Tools

OBM

NNMi

APM

SiteScope

SolarWinds

Zabbix

Job description

• Minimum of 08 years of Level 3/TAC level of support experience with debugging, diagnosing and troubleshooting skillsets.
• BE/B.Tech Degree or equivalent in years of progressive experience in Service Provider environments.
• Should be familiar with networking tools such as traffic generators, analysers, etc.
• Should have Level 3 experience with NOC Monitoring tools (OBM, NNMi, APM, SiteScope,SolarWinds, Zabbix).
• Should have ITIL Awareness and high level of IT literacy.
• Should have valid QID.
• Should be able to join immediately.