Executive Housekeeper

Hilton; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an Executive Housekeeper to oversee housekeeping operations and ensure exceptional guest experiences. The role involves managing staff, maintaining standards, and optimizing departmental performance. Ideal candidates will have prior managerial experience in housekeeping within upscale brands, demonstrating strong leadership and organizational skills.

Qualifications

• Pre-opening experience in upscale or luxury brands.
• Housekeeping/laundry experience in managerial roles.

Responsibilities

• Overseeing housekeeping and laundry operations.
• Setting departmental targets, work schedules, and budgets.
• Recruiting, managing, training, and developing the team.

Skills

Leadership

Communication

Problem Solving

Cost Control

Organizational Skills

Education

High School Certificate

Tools

Microsoft Office

Property Management Systems

Job description

# Executive Housekeeper
Hilton Bahrain
locationManama, Al ‘Āşimah, Bahrain
categoryHotel
Full-time
HOT0BMUD
Posted: May 17th 2025
JOB DESCRIPTION
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/laundry operations to deliver an excellent Guest and Member experience. You will evaluate guest satisfaction and set department targets and objectives. Specifically, your responsibilities include:

1. Overseeing housekeeping and laundry operations
2. Evaluating guest satisfaction levels and monitoring trends for continuous improvement
3. Operating within departmental budgets through effective stock and cost controls and well-managed schedules
4. Setting departmental targets, work schedules, budgets, policies, and procedures
5. Inspecting fixtures, fittings, and appliances regularly to ensure standards compliance and taking corrective actions
6. Monitoring the appearance, standards, and performance of the housekeeping/laundry team with an emphasis on training and teamwork
7. Ensuring team members are knowledgeable about all room categories and amenities
8. Maintaining good communication and work relationships across hotel departments and with external partners
9. Ensuring staffing levels meet business demands
10. Providing ongoing training and conducting communication meetings with documented minutes
11. Managing staff performance issues in line with company policies
12. Recruiting, managing, training, and developing the housekeeping/laundry team
13. Being competent in property management systems
14. Assisting other departments as necessary

To succeed in this role, candidates should demonstrate:

• Pre-opening experience in upscale or luxury brands
• Housekeeping/laundry experience in hospitality or retail sectors in managerial roles
• Track record of managing large teams
• High school certificate or equivalent
• Strong commercial awareness and cost control skills
• Experience managing departments and P&L accounts
• Excellent leadership, interpersonal, and communication skills
• Commitment to high customer service standards
• Ability to work under pressure
• IT proficiency, including Microsoft Office
• Strong organizational, budgeting, and problem-solving skills
• Flexibility and grooming standards
• Proficiency in property management systems is advantageous

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are at the core of this mission.