Senior Training Support Officer

BAE Systems; Qatar; On-site; QAR 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Training Support Officer to enhance the Typhoon Training Facility operations at Dukhan Air Force Base, Qatar. The role involves managing training support activities, coordinating examinations, and ensuring compliance with governance frameworks. Ideal candidates will have experience in training support, excellent communication skills, and proficiency in Microsoft Office. Join a dynamic team dedicated to delivering high-quality training solutions.

Qualifications

• Experience in a training support role within a business support function.
• Proficient in Microsoft Office and LMS.

Responsibilities

• Undertakes training support activities for the Typhoon Training Facility.
• Coordinates examination days, including preparation and invigilation.

Skills

Communication

Organizational Skills

Problem Solving

Education

Experience in a Training Organization

Tools

Microsoft Office

Learning Management System

Job description

The role will provide support to the

Typhoon Training Manager, undertaking a range of activities that support the

successful delivery of BAE Systems contractual Training responsibilities across

the Typhoon Availability Service Operation at Dukhan Air Force Base (AFB), in

Qatar.

This position is for an experienced Senior Training Support Officer with

a detailed understanding of the workings, systems, processes, and procedures within an aerospace maintenance training environment. The role holder should have experience in managing a Learning Management System (LMS), handling exams/assessments, and invigilation.

The role may require additional or alternative tasks, subject to holding the

appropriate qualifications.

Contracted Training Delivery

1. Undertakes training support activities within the department to ensure the smooth operation of the Typhoon Training Facility (TTF), including liaising with internal and external stakeholders such as TTF Management, Instructors, Quality Assurance, IT staff, QEAF officers, and students.
2. Manages and sets up electronic classrooms and training media, including TVMT (Typhoon Virtual Maintenance Trainer).
3. Liaises with the Air Service to ensure availability of the Avionics Part Task Trainer.
4. Creates, manages, and monitors documents to support governance requirements.
5. Processes documents and information from various sources.
6. Manages Export Control assurance and compliance, including reporting and liaising with the Export Control team.
7. Investigates discrepancies and shortages related to products or services, possibly involving statistical data or document control.
8. Prepares and produces routine reports, schedules, and summaries for review meetings.
9. Manages departmental documents and filing systems for easy retrieval.
10. Coordinates the Typhoon Q Type examination/assessment days, including preparation, invigilation, and problem resolution during/after exams.

Additional Responsibilities / Activities

• Coordinates internal and external meetings and manages customer relationships.
• Ensures compliance with BAE Systems Governance Framework, including LCM, BCM, IM, G&H, RDRM, Export Control, SHE, etc.

Requirements

Functional Knowledge

• Experience in a training support role within a business support function.
• Proficient in Microsoft Office.
• Excellent communication skills with a friendly personality.
• Strong organizational skills and workload management.
• Experience working in a Training Organization.
• Experience with a Learning Management System.

Business Expertise

• Basic knowledge of maintenance operational training requirements.
• Understanding of how the department functions to meet objectives.
• Awareness of team roles to perform effectively.

Problem Solving

• Ability to follow guidelines for straightforward judgments.
• Confidence in solving problems within procedures.
• Works well under pressure and meets deadlines.
• Recognizes and escalates issues promptly.

Interpersonal Skills

• Diplomacy skills for cross-departmental collaboration.
• Negotiation and influencing skills with operational managers.
• Ability to work effectively with customers.