Guest Experience Executive (Azure Beach Club)

RIXOS; Lusail; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Experience Executive for Azure Beach Club in Lusail, Qatar. This role focuses on enhancing guest satisfaction through personalized service and effective problem resolution. Candidates should have relevant experience and a diploma in hospitality, along with strong communication skills.

Qualifications

• Relevant experience in guest experience and customer service for at least 2 years.
• Naturally engaging behaviour with a good eye for detail.
• Able to work flexible hours, including weekends, evenings, and holidays.

Responsibilities

• Oversee and elevate the entire guest journey at Azure Beach Club.
• Monitor guest satisfaction in real-time and act immediately on feedback.
• Coordinate with teams to ensure seamless execution of service.

Skills

Communication

Guest Engagement

Attention to Detail

Education

Diploma in F&B, Hotel Management or Hospitality

Job description

Oversee and elevate the entire guest journey. This role is critical in ensuring every guest feels recognized, cared for, and delighted throughout their time at Azure Beach Club. You’ll manage all aspects of the guest experience on the floor, ensuring personalized service, fast problem resolution, and consistent delivery of our premium standards.

• Welcome guests warmly and maintain a strong floor presence to proactively assist and engage.
• Monitor guest satisfaction in real-time and act immediately on feedback or concerns.
• Coordinate with the overall Azure Beach Club teams to ensure seamless execution.
• Oversee VIP service, special occasions, and personalized requests with discretion and attention to detail.
• Collect and use guest data / preferences to tailor future visits and build loyalty.
• Support service recovery initiatives and ensure all issues are followed up and resolved.
• Track trends in feedback and help implement improvements to the guest experience strategy.
• Contribute to team training by modeling service excellence and sharing best practices.

Qualifications

• Relevant experience in guest experience and customer service for at least 2 years
• Diploma in F&B, Hotel Management or Hospitality
• Naturally engaging behaviour with a good eye for detail
• Excellent communication and guest engagement skills
• Able to work flexible hours, including weekends, evenings, and holidays

Additional Information

Guest Experience Executive Azure Beach Club • Lusail, Doha Municipality, Qatar