Lobby Ambassador

Hilton Hotels; Doha; On-site; QAR 30,000 - 45,000; Full time

Job summary

A leading hotel brand seeks a Lobby Ambassador Team Member to enhance the VIP guest experience from check-in to check-out. This role involves coordinating with various departments, ensuring high-quality standards for VIP rooms, and providing exceptional guest service. Ideal candidates will possess strong communication skills, attention to detail, and prior experience in guest relations.

Qualifications

• Experience in guest relations within hotels or hospitality.
• Calm and organized demeanor with a passion for service.
• Ability to navigate company systems and maintain professionalism.

Responsibilities

• Check VIP guest arrival reports and coordinate room allocations.
• Welcome and fulfill the check-in process for VIP guests.
• Manage the Guest Relations Desk and maintain inventory of amenities.

Skills

Attention to detail

Communication skills

Guest service

Multi-tasking

Job description

A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Lobby Ambassador Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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