Specialist - Core Banking (Support)

Fusion Outsourcing; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading company in the banking sector is seeking an IT Specialist to support core banking applications. The role involves troubleshooting, incident management, and ensuring system compliance. The ideal candidate will have strong technical skills and experience in banking operations.

Qualifications

• 3-5 years of experience in application support, preferably in core banking.
• Hands-on experience with core banking platforms like Finacle, Temenos, Flexcube.

Responsibilities

• Provide Level 2/3 technical support for core banking applications.
• Troubleshoot application-related issues to minimize downtime.
• Perform Root Cause Analysis for recurring incidents.

Skills

Technical Troubleshooting

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in a related field

Tools

SQL

Python

PowerShell

Oracle

SQL Server

ServiceNow

Jira

Splunk

Dynatrace

Job description

Job Summary:

We are seeking a proactive and technically skilled IT Specialist to join our Core Banking Application Support team. This role is responsible for maintaining, troubleshooting, and optimizing the bank’s mission-critical core banking systems (e.g., Finacle, Temenos, Flexcube) to ensure seamless operations, compliance, and high availability. The ideal candidate will have hands-on experience in application support, incident management, and collaboration with cross-functional teams to resolve technical issues and enhance system reliability.

Responsibilities:
Core Banking System Support:

• Provide Level 2/3 technical support for core banking applications, including account management, transaction processing, loans, and deposits.
  

  
  

• Troubleshoot and resolve application-related issues promptly to minimize downtime and ensure business continuity.
  

  
  

• Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive measures.
  

  
  

Incident & Problem Management:

• Manage and prioritize incidents using ITSM tools (e.g., ServiceNow, Jira) while adhering to SLAs.
  

  
  

• Collaborate with development, infrastructure, and vendor teams to resolve complex technical issues.
  

  
  

• Maintain a knowledge base of solutions, workarounds, and best practices for common issues.
  

  
  

System Monitoring & Maintenance:

• Monitor core banking systems using tools like Splunk, Nagios, or Dynatrace to ensure optimal performance and availability.
  

  
  

• Execute scheduled maintenance tasks, including patches, upgrades, and configuration changes.
  

  
  

• Validate system health post-maintenance and ensure compliance with change management processes.
  

  
  

Compliance & Security:

• Ensure core banking systems adhere to regulatory standards (e.g., PCI-DSS, GDPR, SOX) and internal security policies.
  

  
  

• Assist in audits, vulnerability assessments, and remediation activities.
  

  
  

• Implement security patches and updates as required.
  

  
  

Collaboration & Documentation:

• Work closely with business stakeholders, developers, and QA teams to address user-reported issues and system enhancements.
  

  
  

• Create and update technical documentation, including SOPs, system workflows, and troubleshooting guides.
  

  
  

• Train end-users and junior support staff on system functionalities and issue resolution.
  

  
  

Continuous Improvement:

• Identify opportunities to automate repetitive tasks and improve system performance.
  

  
  

• Stay updated on industry trends, emerging technologies, and updates to core banking platforms.
  

  
  

Key Competencies:

• Core Banking System Expertise
  

  
  

• Incident & Problem Management
  

  
  

• Technical Troubleshooting
  

  
  

• Regulatory Compliance
  

  
  

• Collaboration & Documentation
  

  
  

RequirementsEducation:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  

  
  

Experience:

• 3-5 years of experience in application support, preferably in core banking or financial systems.
  

  
  

• Hands-on experience with core banking platforms (e.g., Finacle, Temenos, Flexcube).
  

  
  

• Familiarity with banking operations (e.g., payments, loans, compliance) and regulatory requirements.
  

  
  

• Experience with SQL, scripting (Python, PowerShell), and database management (Oracle, SQL Server).
  

  
  

Technical Skills:

• Proficiency in ITSM tools (ServiceNow, Jira) and monitoring tools (Splunk, Dynatrace).
  

  
  

• Strong troubleshooting skills in Windows/Linux environments.
  

  
  

• Knowledge of APIs, web services, and integration patterns.
  

  
  

• Understanding of ITIL framework and Agile methodologies.
  

  
  

Soft Skills:

• Excellent problem-solving and analytical abilities.
  

  
  

• Strong communication skills to interact with technical and non-technical stakeholders.
  

  
  

• Ability to work under pressure during critical incidents.
  

  
  

• Customer-focused mindset with a commitment to service excellence.