Director of Front Services

DH2DH; Doha; On-site; QAR 350,000 - 650,000; Full time

Job summary

Rosewood Doha is seeking a Director of Front Services to lead all Front Office activities and uphold the brand standards of one of Qatar's premier luxury hospitality destinations. You will manage guest relations, VIP services and front-line teams to ensure seamless guest experiences across the property.

In this role, you will drive service quality, optimize revenue opportunities and partner with corporate standards to maintain exceptional guest satisfaction in a dynamic, high-end environment.

Responsibilities

• Maintain a lobby/front-of-house presence, greeting VIP and regular guests and ensuring service standards are met.
• Lead productivity initiatives while upholding top-tier guest service levels across Front Office.
• Oversee to ensure accurate guest history records and that special requests are communicated to relevant departments.
• Drive Front Office performance and revenue opportunities, coordinating with Forbes, LQA and Rosewood Brand Standards.
• Conduct monthly reviews of budgets, payroll forecasts and holiday planning to support profitability.

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism – reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

Quality:

• Ensure all hotel areas of the product and teams meet Rosewood’s service standards.
• Drive and lead Initiatives for increasing awareness of Rosewood’s service standards across the Front of House to ensure quality service & products remain at the forefront.
• Ensure departmental action plans are implemented and reviewed following quality service audit results.
• Review the daily activities of all areas directly responsible for.
• Review, in conjunction with the Guest Relations team, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action.
• Maintain a lobby & front of house presence as appropriate: greeting VIP and regular guest arrival (residential and non-residential); ensuring Rosewood’s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the areas.
• Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied for each individual guest.
• Monitors the associates to ensure guests receive prompt, cordial attention, and personal recognition, in line with corporate policies and standards at all times.
• Drive the performance of the Front of House to ensure the delivery performance of the Front of House to ensure the delivery of the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards.
• Seeks feedback on guest satisfaction and ensures an effective process is in place to manage guest concerns and complaints, focusing on rectification & guest satisfaction.
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.
• Effectively maximizes inventory levels during high occupancy/sold out nights.

Financial:

• Generally being alert to opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
• To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels & Resorts, maximizing revenue from other outlets (e.g. car transfers, valet services, Spa and Food & Beverage facilities, etc.).
• Manages and sets targets for the Hotel’s Front Office Upselling Program.
• Conducts comprehensive monthly departmental meetings to include review of Profit and Loss’s (as maybe needed), core programs, customer issues, strategic development, future activities, etc.
• Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
• Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.
• Ensure that agreed credit procedures are complied with by direct reporting colleagues, and to attend monthly credit meetings.

Leading:

• Actively drives productivity initiatives, without negatively impacting customer service levels.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all Front Office associates.
• Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Ensure efficient and well-organized departments, ensure all associates are well trained and highly motivated and the development of high potential.
• To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.
• To ensure accurate departmental records with respect to associates training and development and departmental communication issues.
• To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.
• To conduct selection interviews alongside the Talent & Culture Team for potential new team members as and when required.
• To carry out one to one conversation, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld.
• To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent & Culture Department.
• To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent one to one.

Director of Front Services