Director, Client Experience & Relationship Management - Qatarization

Confidential; Doha; Presencial; QAR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Confidential is seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives. The role oversees a high-performing team focused on elevating client satisfaction, managing strategic accounts, and resolving escalations to ensure a seamless customer journey.

The ideal candidate brings 15+ years in CX, client services, RM, AM, or private banking, with proven leadership and a strong track

Formación

• Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or related field.
• Master's degree preferred.
• Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
• Proven leadership experience managing customer-facing teams.
• Strong track record of managing strategic client portfolios and high-value accounts.
• Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence.
• Experience managing complex client escalations and resolving high-impact issues.
• Excellent communication, stakeholder management, and leadership skills.

Responsabilidades

• Lead a high-performing team to enhance client satisfaction and loyalty.
• Drive client experience, relationship management, aftercare services, and retention initiatives.
• Manage strategic accounts and ensure a seamless customer journey.
• Resolve complex escalations and deliver service excellence in a high-touch B2B environment.

Conocimientos

Leadership

Customer Experience

Stakeholder management

Communication

Team management

Educación

Bachelor's degree in Business Administration

Master's degree

Descripción del empleo

We are seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives.

The successful candidate will be responsible for leading a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. This role is ideal for professionals with experience in customer experience, private banking, key account management, client services, relationship management, service excellence, or high-touch B2B environments.

Ideal Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field.
• Master's degree preferred.
• Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
• Proven leadership experience managing customer-facing teams.
• Strong track record of managing strategic client portfolios and high-value accounts.
• Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence.
• Experience managing complex client escalations and resolving high-impact issues.
• Excellent communication, stakeholder management, and leadership skills.