Digital Workspace Officer

Power Holding; Qatar; Remote; QAR 60,000 - 120,000; Full time

Job summary

Power International Holding (PIH) in Qatar seeks a Digital Workspace Officer to provide frontline support for workplace technologies and end-user devices. You will manage onboarding/offboarding, access provisioning, and help improve productivity while ensuring compliance.

The role requires 1–3 years IT support experience, strong communication, and familiarity with Microsoft 365 and collaboration tools. You will work closely with employees at all levels to maintain smooth technology services.

Qualifications

• Bachelor's degree in any related field.
• Professional qualification in Information Technology or related certificates.
• 1–3 years IT support/helpdesk experience.
• Experience with Microsoft 365 and collaboration platforms.
• Strong communication and teamwork capability.

Responsibilities

• Provide frontline support for workplace technologies, devices, accounts, and productivity platforms.
• Resolve incidents and service requests promptly.
• Escalate unresolved issues with proper documentation.
• Assist onboarding/offboarding and user account provisioning.
• Support access provisioning and password resets.
• Ensure compliance with identity management controls.
• Support Teams, Outlook, SharePoint, OneDrive and related platforms.
• Maintain service continuity for collaboration tools.
• Assist in implementing self-service tools and automated workflows.
• Provide user guidance and training support.
• Maintain accurate tickets and contribute to improvements.

Skills

Microsoft 365

Troubleshooting

Device support

Service mindset

Communication

Education

Bachelor's degree

IT certificates

Job description

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The Digital Workspace Officer is responsible for providing frontline support for workplace technologies, end-user devices, collaboration tools, and digital employee services. The role ensures timely issue resolution, supports onboarding/offboarding processes, maintains compliance standards, and assists in improving workplace productivity through reliable IT support services

Job Responsibilities 1

• Provide first-line support for digital workspace tools, devices, accounts, and productivity platforms.
• Resolve common incidents and service requests promptly.
• Escalate unresolved issues with proper documentation.

2. Device & Workspace Setup

• Prepare laptops, desktops, mobile devices, and workplace tools for new users.
• Support device refresh, replacements, and asset handling activities.
• Ensure readiness of workplace technology assets.

3. Access Provisioning

• Assist onboarding and offboarding through user account setup and removal.
• Support password resets and access-related requests.
• Follow approved identity management controls.
• Support users on Teams, Outlook, SharePoint, OneDrive, and related platforms.
• Provide guidance on effective use of workplace applications.
• Maintain service continuity for collaboration tools.

5. Compliance & Asset Control

• Ensure hardware and software usage follows company standards.
• Record inventory movements and report non-compliance issues.
• Support audit and governance checks.

Job Responsibilities 2

6. Automation Support

• Assist in implementing self-service tools, chatbots, and automated workflows.
• Identify repetitive manual tasks for process improvement.

7. User Guidance & Communication

• Provide user guidance, how-to support, and training assistance.
• Maintain professional communication with employees at all levels.
• Promote positive employee technology experience.

8. Service Reporting & Improvement

• Update tickets accurately and maintain service records.
• Share recurring issues and improvement ideas with supervisors.
• Contribute to continuous enhancement of support operations.

Job Knowledge & Skills

Workplace Tools: Basic knowledge of Microsoft 365 and collaboration platforms.

Troubleshooting Ability: Good diagnostic and problem-solving capability.

Device Support: Understanding of laptops, desktops, mobile devices, and peripherals.

Service Discipline: Good ticket management and follow-up practices.

Communication Skills: Strong user support and teamwork capability.

Job Experience

IT Support Experience: Minimum 1-3 years in helpdesk, desktop support, or workplace technology support.

End User Services: Experience handling user devices, tickets, and workplace tools.

Service Mindset: Experience in customer-focused support environments.

Agility

AI Fluency

Help Desk Hardware Support L3

IT Security L3

Leadership_321977503

Quality_321977507

Resilience

Service Level Agreements L3

Ticket Management L3

Education

Bachelor's Degree in any related field

Professional Qualification in Information Technology or any Related Technical Certificates