Customer Service Representative

Seed Health And Wellness; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

A wellness company in Doha is seeking a full-time Customer Service Representative. This role involves addressing customer inquiries, resolving issues, and ensuring satisfaction. Candidates should have strong communication skills, experience in customer service, and a background in the wellness industry is a plus. The position offers an opportunity to enhance customer relations and support the company's holistic wellness mission.

Qualifications

• Strong communication and interpersonal skills.
• Experience in enhancing customer experience.
• Ability to work effectively in a team environment.

Responsibilities

• Address customer inquiries and resolve issues.
• Ensure overall customer satisfaction.
• Handle complaints and deliver a positive experience.

Skills

Customer Service

Customer Support

Communication Skills

Problem-solving

Education

Bachelor’s degree in a related field

Job description

SEED is a wellness space opening in Doha, Qatar, that combines ancient wisdom and modern knowledge to create a holistic ecosystem of complete health, nourishment, and healing. At SEED, we are dedicated to enhancing well-being and providing our community with the tools needed for personal growth and a balanced lifestyle. Our aim is to create a supportive and nurturing environment for individuals to achieve their optimal health and wellness goals.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Daily tasks will include interacting with customers via various communication channels, providing product information, handling complaints, and delivering a positive customer experience. The Customer Service Representative will be the first point of contact and play a crucial role in enhancing customer relations and supporting the company's mission of holistic wellness.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and ensuring Customer Service excellence
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving and conflict resolution skills
• Prior experience in the wellness industry is a plus
• Bachelor’s degree in a related field is preferred
• Proficiency in English; additional languages are an advantage

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